Chioma Rita Uzoho

CHIOMA RITA UZOHO PROFESSIONAL SUMMARY Versatile and results-driven professional and customer success professional with over 7 years of experience spanning recruitment, customer success, sales, and lead generation. Proven expertise in talent acquisition, cold calling, cold email, B2B, B2C outreach and appointment setting with a track record of helping organization attract top talent and boost client engagement. Adept at using CRM and other tech tools to streamline workflows and customer communications. Strong ability to build and nurture client and candidate relationships, close sales opportunities and drive business growth across diverse industries. SKILLS • • • • • • • • • • • Talent sourcing &headhunting B2B & B2C cold calling &cold email outreach Inbound and outbound sales Lead generation Appointment setting Prospect engagement Sales pitch delivery Calendar& email management Time management Customer relationship management Goal-orientated mindset PROFESSIONAL EXPERINCE July 2023–August 2025 • • • • • • • • Recruitment Consultant- Remote NotedRecruitment, Australia Sourced and screened candidates Conducted B2B cold calls and email outreach to identify and engage clients Matched clients job requirements with suitable candidates base on skills, experience and qualifications Scheduled and coordinated interviews between candidates and clients Negotiated contract terms with clients and candidate, ensured mutual satisfaction Maintained clients relationship Posted job advert across multiple platform to attract talents Utilized apollo.io and sales navigator Telemarketer – Remote Unateus Logistic Company Handled inbound and outbound calls to promote product and services to prospect and existing customers Delivered sales pitches using approved script while tailoring communication to customer needs Assisted customers with order placements, tracked deliveries and resolved inquiries promptly March 2023-March 2024 • • • • Handled customer complaints with professionalism, escalating complex issues to the appropriate desk when necessary Kept up to date with products knowledge and utilized CRM software tool to streamline communication Provided customer feedback on efficiency of customer service Exceeded weekly targets • • • June 2021-March 2023 • • • • • Call Operator/Customer Service Representative Slimmex Unibloom Int’l Ltd Abuja Handled inbound and outbound calls Provided accurate information regarding products and services Maintained detailed and up to date records of customer interactions using CRM software to streamline communication Delivered empathetic, courteous and patient service to ensure appositive experience for every customer interactions Met performance metrics including call handling time, firs call resolution and customer satisfaction score October 2019-March2021 • • • • • • • April 2018 –Sept 2019 • • • • • March 2017 – Jan 2018  Direct Sales Agent First City Monument Bank (FCMB) Abuja Prospected and onboarded new customers by promoting Fcmb’s banking products and services to business owners and individuals. Assisted customers with account opening procedures and documentation to ensure compliance with KYC regulation Educated potential customers on benefits and features of savings accounts, current accounts, and loan offerings Met monthly sales targets through proactive visits , cold calls, and relationship building Promoted digital banking adoption by guiding customers on using mobile banking apps and ussd platforms Submitted daily sales reports to supervisors Built strong customer relationship through regular follow-ups and personalized service delivery Everyday Dealer Sales Nigerian Bottling Company (Coca Cola) Engaged with both wholesalers and retailers Ensured products availability, visibility and accessibility in key retail outlets by monitoring stock level s and restocking as needed Collected market intelligence , including competitor activities and customer feedback and reported findings to management Resolved dealers complaints and issues and ensuring high levels of customer satisfaction Indicated existing and new outlet by scanning the assigned areas to collect demographic information for records and reporting purposes Direct Sales Agent PZ Cusson Engaged with both wholesalers and retailers  Ensured products availability, visibility and accessibility in key retail outlets by monitoring stock level s and restocking as needed Collected market intelligence , including competitor activities and customer feedback and reported findings to management Resolved dealers complaints and issues and ensuring high levels of customer satisfaction Indicated existing and new outlet by scanning the assigned areas to collect demographic information for records and reporting purposes Forwarded daily feedback to my supervisor     March 2014- Jan 2017     Office Assistant Legal Research Initiative Handled itinerary and meetings Managed calendar and email Handled inbound and outbound calls Followed up on tasks and communicated with clients EDUCATION 2011 Bachelor of Science - Education Accountancy Imo State University, Owerri CERTIFICATIONS    On demand Digital Skills- Digital witch IT support Team 2024 Inbound sales –Hubspot 2024 Customer success master class- CustomerSuccessU.org 2024