Chioma Olukoga

Chioma Olukoga Executive virtual Assistant / Customer Service Representative +234 --LinkedIn - chiomavirtualassistant Accomplished Virtual Assistant/Customer Service Representative with over 3 years of experience supporting Executives and Teams in Technology, Healthcare, Finance, Retail, E-Commerce, and Real Estate across Africa, EMEA, and the Americas. Proficient in managing complex administrative tasks, enhancing productivity, and streamlining operations in fastpaced virtual settings. I excel in time management, attention to details, problem-solving, and adaptability, offering expertise in email and calendar management, project coordination, research, and data management. My proactive approach ensures precise and efficient task completion, with a focus on improving communication channels, reducing scheduling conflicts by 40%, and increasing office efficiency by 35%. As a collaborative communicator and trusted partner, I am dedicated to treating your business with utmost care, I provide reliable support to enable you to focus on strategic business goals and long-term success. Core Competencies ● Executive Calendar Management ● Problem-Solving and Adaptability ● Travel and Appointment Coordination ● Confidentiality and Discretion ● Customer Service and Relationship Management ● Project Coordination ● Time Management ● Proactive and Initiative-Driven ● Attention to Detail ● Document Preparation and Management ● Email and Communication Management ● Data Management and Research ● Event Planning and Coordination ● Financial Administration ● Social media and Marketing Support ● Data Entry Technical Skills G Suite – Docs | Sheets| Slides | Gmail | Calendar | Spreadsheets CRM – Zendesk | Freshdesk | HubSpot | Intercom PM Tools – Trello | Asana | Click Up | Microsoft Teams Microsoft Office Suite: Word | Excel | PowerPoint | Outlook Video Conferencing Tools: Zoom | Google Meet | Microsoft Teams | Skype | Slack Social Media Management and Design: Buffer, Hootsuite | Canva Document Management Systems: Google Drive | Dropbox. Career History Gbit Consulting Limited (Freelance) Executive Virtual Assistant Sep 2023 – August 2024 Hired to provide comprehensive administrative support across various functions, with a focus on optimizing workflows, enhancing operational efficiency, and implementing innovative solutions. Responsibilities included streamlining processes, managing complex tasks, and supporting executives and teams in dynamic virtual environments using tools such as Microsoft Office, Google Workspace, Canva, and Asana. Key objectives were to improve productivity, ensure seamless operations, and deliver exceptional administrative support by leveraging expertise in time management, problem-solving, and effective communication. Achievements ● Presentation Development: Created visually engaging slide presentations for executive meetings and investor pitches. Utilized advanced design skills to ensure content clarity and impact, contributing to successful outcomes and positive stakeholder feedback. ● Email Management: Efficiently managed email inboxes by filtering, responding to, and organizing messages. Employed strong organizational and time management skills to reduce response times by 30% and enhance overall communication flow. ● Appointment Coordination: Coordinated appointments, meetings, and travel arrangements with a high level of organization and attention to detail. Achieved a 40% reduction in scheduling conflicts, supporting executive productivity and maintaining seamless operations. ● Research & Data Management: Conducted thorough research to gather data and insights, leveraging analytical skills to improve project accuracy by 25%. Provided well-researched information that supported informed decision-making and strategic planning. ● Document Handling: Handled data entry tasks with a 99% accuracy rate and prepared, edited, and formatted documents to meet high-quality standards. Demonstrated precision and efficiency in document management and reporting. ● File Organization: Implemented a systematic approach to document and file management, enhancing overall office efficiency by 35%. Applied organizational skills to improve accessibility and retrieval processes. ● Customer Service: Served as the primary contact for customer inquiries, utilizing excellent communication skills to provide prompt and professional responses. Enhanced customer satisfaction ratings by 20% through effective and responsive service. ● Project Assistance: Assisted in the planning, execution, and tracking of project tasks, demonstrating strong project management skills. Contributed to a 30% improvement in on-time project delivery and successful completions. Feb 2021 – August 2023 AG Vision Construction (Freelance) Virtual Assistant and HR Personnel Hired to provide comprehensive administrative and HR support within a fast-paced environment, focusing on enhancing efficiency and productivity. Managed high-level executive tasks such as calendar optimization and complex travel arrangements, while also overseeing key HR functions including recruitment, onboarding, and record maintenance. Partnered with various departments to streamline processes, improve communication, and ensure seamless operations, supporting both executive needs and organizational goals. Actively contributed to process improvements and strategic initiatives, balancing administrative support with HR responsibilities to drive operational success. Achievements ● Calendar Management: Expertly scheduled and managed complex calendars for the CEO and senior executives, optimizing time allocation and resolving scheduling conflicts to enhance productivity. ● Travel Coordination: Efficiently handled intricate travel arrangements for executives, achieving a 20% reduction in travel expenses while ensuring a smooth and stress-free travel experience. ● Communication Management: Oversaw the distribution of mail and preparation of critical communications such as memos, emails, invoices, and reports, improving communication flow and efficiency by 25%. ● Financial Oversight: Managed accounts and performed precise bookkeeping tasks, ensuring accuracy in financial records and reducing discrepancies by 15%. ● HR Records Maintenance: Maintained and updated HR records with a 98% accuracy rate, ensuring compliance and upto-date employee information. ● Employee Relations: Provided support in employee relations by handling inquiries and resolving issues, contributing to a positive work environment and maintaining high employee satisfaction. ● Administrative Coordination: Coordinated comprehensive administrative support for three programs, ensuring smooth operations and timely task completion. ● Operational Reporting: Compiled and analysed operational data, producing bi-weekly reports that identified process improvements, resulting in a 20% increase in operational efficiency. ● Recruitment Support: Directed the recruitment process for over 15 new hires, including job postings, interview coordination, selection, and onboarding, achieving a 95% satisfaction rate among new hires. ● Process Improvement: Identified and implemented process improvements in both administrative and HR functions, streamlining workflows and enhancing overall effectiveness. ● File and Document Management: Designed and maintained both electronic and physical filing systems, enhancing document retrieval time by 40% and ensuring secure and organized records. Ace Africa (Freelance) Customer Service Representative February 2024 – August 2024 Engaged to deliver exceptional customer service and administrative support in a rapidly evolving and high-demand setting. Utilized advanced customer service skills, including effective communication, problem-solving, and empathy, to enhance customer satisfaction and operational efficiency. Achievements ● Customer Inquiry Management: Addressed and resolved customer inquiries promptly and professionally, improving satisfaction ratings by 20% through effective communication and problem resolution. ● Email and Communication Management: Managed email correspondence and customer communications, reducing response times by 30% and enhancing overall communication flow. ● Appointment and Scheduling: Coordinated customer appointments and service schedules, achieving a 40% reduction in scheduling conflicts and ensuring timely service delivery. ● Data Management and Research: Conducted thorough research to gather relevant data and insights, supporting informed decision-making and strategic planning. Improved project accuracy by 25% through well-researched information. ● Customer Interaction and Satisfaction: Served as the primary contact for customer inquiries, providing prompt and professional responses. Increased customer satisfaction ratings by 20% through effective resolution of issues and proactive support. Early Career April 2024 - July 2024 | Hilton Drilling | Data Entry Personnel May 2023 – Jan 2024 | CDD Infrastructure Ltd | Lead Sales Manager August 2021 – July 2024 | Blue seal Energy | Head Human Resource and Admin