Chioma Nwaiwu

Chioma Nwaiwu Virtual Assistant- Enugu, Nigeria| - | Linkedin Link WORK EXPERIENCE Federal University of Allied Health Sciences Enugu Administrative Officer- Dental Clinic Section • • • • • • • • Scheduled and coordinated over 300+ patient appointments monthly, reducing wait times and improving patient’s satisfaction. Conducted routine audits of patient files, achieving 98% accuracy in record-keeping and documentation. Handled high-volume administrative tasks supporting a clinic that served 100+ patients weekly, including appointment scheduling and document management. Initiated and followed up on patients’ appointment reminders, resulting in a 30% improvement in attendance rates. Maintained and updated records for 2,000+ patients, ensuring accuracy, confidentiality, and timely access for clinical staff. Conducted outbound calls to patients for follow-ups, feedback, and appointment confirmations, averaging 60+ calls weekly. Drafted official correspondence and reports with a 98% accuracy rate, reducing the need for corrections or resubmissions. Supported the front desk by managing walk-in inquiries and providing excellent customer service to 70+ visitors weekly. St. Rita's Study Hub Administrative Assistant • • • • • • • • • • • • Nigeria June 2019 – Jan 2022 Provided administrative support for a study center serving 50+ students weekly, ensuring smooth scheduling and coordination of academic sessions. Managed student registration records for 100+ learners, maintaining accuracy and confidentiality in line with data protection standards. Communicated with parents, students, and instructors via email, phone, and in-person inquiries, handling 30+ interactions per week with a professional and customer-focused approach. Monitored and tracked students attendance, leading to a 15% improvement in class participation and follow-up on absences. Supported tutors with lesson materials, printing, and administrative logistics, contributing to a 20% increase in classroom preparation efficiency. Enugu State College of Education Technical (ESCET) Administrative Assistant (National Youth Service Corps) • Nigeria Jan 2022 – Dec 2024 Nigeria May 2017 – April 2018 Provided high-level administrative support to the Dean and faculty staff, supporting over 30+ academic personnel and serving a student population of 500+. Organized and coordinated 40+ departmental meetings, academic board sessions, and faculty events, ensuring timely communication and documentation. Managed academic and administrative correspondence, handling 100+ emails and memos monthly to ensure timely communication. Prepared and edited official correspondence, memos, reports, and academic schedules with 98% accuracy, reducing revision delays. Maintained both digital and physical records management systems, improving document retrieval efficiency by 30%. Handled students’ inquiries and transcript processing, resolving over 100+ student service requests during the service year. Liaised with inter-departmental units and administrative offices, streamlining workflows and improving task turnaround by 25%. Demonstrated strong time management, multitasking, and communication skills, ensuring smooth daily operations and excellent stakeholder engagement. EDUCATION University of Nigeria, Nsukka Bachelors in Food Science and Technology Nigeria CERTIFICATIONS Virtual Click Support Remote May 2025 – April 2025 Virtual Assistant Program SKILL & INTERESTS Soft Skills: Communication Skills, Time Management, Attention to Detail, Organization Skills, Problem-Solving, Multitasking, Adaptability, Team Collaboration, Discretion & Confidentiality, Customer Service Orientation. Technical Skills: Microsoft Office Suite, Google Workspace, CRM (Customer Relationship Management), Email and Calendar Management, Project Management tools