Chioma Miriam Mmadubuike

CHIOMA MMADUBUIKE PROFILE Empathetic customer service representative with 3+ years of experience delivering timely support across email, chat, and phone. Skilled in conflict resolution, CRM management, and building positive client relationships while thriving in fast-paced environments. WORK HISTORY DCS Communication Center, Berlin, Germany​ ​ ​ ​ 01/2025 -08/2025 Position: Customer Service ●​ Facilitated Zoom course setup for faculty by addressing technical issues that ensured smooth launches. ●​ Responded to customer enquiries via email chat and phone, improving satisfaction. ●​ Processed approvals, receipts, and certificates quickly, which improved accuracy and enhanced learner experience. ●​ Increased customer base by 30% due to the delivery of quick service. ●​ Resolved customer tickets efficiently, reducing escalations Consumer Opportunity, Florida, United States​ ​ ​ ​ ​ 01/2023-12/2024 Virtual Assistant ●​ Resolved workflow delays by managing daily administrative tasks, ensuring smooth operations. ●​ Eliminated scheduling conflicts by organizing emails, calendars, and schedules for timely coordination. ●​ Liaised with the logistics team to provide accurate order updates, boosting trust ●​ Boosted engagement by supporting social media and CRM management, performing cold calls and follow-ups. ●​ Improved client relations by handling calls and communications, maintaining clear correspondence. EDUCATION B.Ed., English Language ​ ​ ​ ​ ​ ●​ 2:1, Second Class Honours, Upper Division​ Botany, Lagos State University, Ojo​ ​ ​ ​ ​ ​ -) CERTIFICATION/TRAINING Jobberman Soft Skills Training Certification​ CRM Automation/Customer Service (Digital Witch Support Community)​ ​ ​ ​ ​ ​ ​ ​ ​ VOLUNTEER EXPERIENCE Habitat for Humanity - Non-Profit Organization​ ​ ​ ​ ​ 05/2018 12/ 2018 ●​ Volunteer labourer restoring a 12-home community. ●​ Supervised three teams of five people to ensure the successful completion of the project. Big Brothers Big Sisters - Youth Mentoring Organization​ ​ ​ ​ 01/2017 09/ 2018 ●​ Worked as a volunteer youth mentor to empower and support children. ●​ Developed productive after-school activities for young adults to reinforce positive learning. PROFESSIONAL MEMBERSHIPS ●​ Professional Customer Service Association (August 2016 – present) ●​ American Society for Personnel Administration (October 2017 – present) ●​ Freshmen Communications Academic Council (2017 – 2018) SKILLS AND INTERESTS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Customer Service Skills Live Chat Support Customer Satisfaction Improvement Conflict Management Communication Skills Empathy and patience Professional email etiquette Active listening Technical & Tools CRM management (HubSpot, Salesforce, Zoho) Project management tools (Trello, Monday.com, ClickUp) Ticketing systems (Zendesk, Freshdesk) Calendar & Schedule Management (Google Calendar, Microsoft Outlook) Problem-Solving Skills Time management Escalation handling Order tracking and logistics coordination Soft Skills Adaptability Team collaboration Attention to detail Positive attitude under pressure