Chioma Mercy Gogo

Gogo Chioma Mercy Umuahia, Abia State, Nigeria- | - Objective An individual with a passion for innovation, problem-solving, and optimizing solutions. Adept at leveraging cutting-edge tools to enhance efficiency, streamline operations, and drive business growth. Experience Minerva Technologies 7/1/2022 - 3/1/2025 Customer Support Executive (Remote) Responding to customer inquiries via phone, email, chat, or ticketing systems. Providing accurate information on product features, updates, and troubleshooting steps. Assisting customers with installations, configurations, and system integrations. Logging and tracking customer complaints or service requests in CRM tools. Maintaining a professional and empathetic approach in handling customers. Life Camp Security Systems 5/12/2019 - 10/11/2022 Virtual Assistant Managing emails, scheduling appointments, and organizing files. Responding to customer inquiries via chat, email, or calls. Posting updates, engaging with followers, and tracking social media activity. Collecting and organizing information for reports or business needs. PR Impacts Nig Ltd 2/9/2015 - 30/10/2018 Customer Support Executive (Remote) Responding to client inquiries regarding PR campaigns, press releases, and media coverage. Providing updates on ongoing PR strategies and campaign progress. Handling media inquiries and directing them to the appropriate PR executives. Maintaining relationships with media contacts and ensuring timely responses. Providing customer support for PR events, press conferences, and product launches. Handling RSVPs, inquiries, and event logistics for media attendees. Top Solutions Nig Ltd 5/9/2013 - 1/8/2015 Marketing/Sales Executive Developing strategies to attract and convert leads. Working closely with sales teams to align marketing efforts with business goals. Developing marketing campaigns across digital and traditional channels. Managing social media, email marketing, and paid advertising efforts. Monitoring industry trends and competitors' strategies. Itain Bell Schools Administrative Support Specialist 30/08/2012 - 10/05/2013 Coordinating appointments, meetings, and events for management or team members, ensuring that schedules run efficiently. Inputting and maintaining accurate records, databases, and files, often managing both physical and digital documents. Handling correspondence, including answering phone calls, responding to emails, and directing inquiries to the appropriate departments or individuals. Education University of Nigeria Nsukka B.A Mass communication Skills CRM Tools (Sales force, Slack and Trello) Google Work tools (Gmail, Google docs, Google calendar) Communication Skills Time Management skills Scheduling and Appointment Coordination Cold Calling Negotiation Skills Training & Certification ALX Virtual Assistant: Certificate of Achievement Digital Witch IT Support Academy: CRM/ Project Management tools Develope U Academy: Entrepreneurship Training 2012