Chioma Lydia Onyemachi

CHIOMA LYDIA ONYEMACHI CUSTOMER SERVICE REPRESENTATIVE Address- 174 PANAF DRIVE, ZONE 7, DUTSE, ABUJA Phone No- - Email Address-- SKILLS Customer Service, Great Communication Skills, Good Command of English, Technical Support, Troubleshooting, Inbound Calls, MS Office, Collaboration, Detail Oriented. I am well versed in the use of CRM tools like Slack, Intercom, HubSpot, Calendley, etc. EXPERIENCE Compliance Officer, Nigeria Social Insurance Trust Fund September 2014 - Present ● ● ● ● Ensure that customers are provided with a safe, secure, and satisfactory customer experience. Ensure that customer service policies and procedures are in place, and that customer complaints are addressed promptly. Tasked with conducting customer satisfaction surveys, investigating customer complaints, and providing customer service training to staff. Stay up to date on customer service trends and best practices and be able to quickly resolve any customer service issues that arise. EDUCATION Abia State University, Uturu, Okigwe BSc. Plant Sciences and Biotechnology September 2006 - September 2010 CERTIFICATIONS Google Technical support Fundamentals. Coursera Customer Service: Serving Customers Through Chat and Text. LinkedIn Learning.