Chioma Konwea

CHIOMA KONWEA Administrative Assistant | Virtual Support | Operations Coordination Ogudu, Lagos, Nigeria | - |-PROFESSIONAL SUMMARY Reliable and organized Administrative Assistant with proven experience supporting day-to-day operations in administrative, HR, and client-facing roles. Skilled in managing digital communication, maintaining accurate records, and coordinating schedules. Known for attention to detail, warm and professional communication, and the ability to work independently in remote settings. Eager to contribute to a values-driven, child-centered environment where empathy, trust, and structure are key. CORE SKILLS Email & Calendar Management Record Keeping & Data Entry Google Workspace (Docs, Sheets, Drive) Task & Time Management Client & Parent Communication Microsoft Office Suite Digital Filing & Document Control Remote Work Tools (Zoom, Gmail, Trello) Social Media Drafting & Scheduling Invoicing Support (Basic) PROFESSIONAL EXPERIENCE VFS Global – Lagos, Nigeria Operations Officer October 2024 – April 2025 Managed applicant communication via email and in-person, providing prompt and professional responses. Maintained accurate digital and physical records for over 80+ clients daily, reducing search/retrieval time by 40%. Supported appointment scheduling, document checks, and updates with attention to accuracy and compliance. Assisted in coordinating internal follow-ups and client-related administrative tasks. QFA Group – Lagos, Nigeria Supply Chain & HR Intern (NYSC) March 2023 – April 2024 Handled HR documentation, supported onboarding, and tracked procurement data using Excel and Google Sheets. Assisted in internal scheduling, follow-up on audit documentation, and SOP documentation prep. Worked collaboratively across departments, updating records and maintaining team calendars. Nnebisi Couture – Asaba, Nigeria Executive Assistant to CEO July 2017 – September 2018 Managed inbox and client communications with 24-hour response time, improving overall client engagement. Scheduled and confirmed appointments and follow-ups, boosting customer satisfaction by 20%. Organized internal documents, receipts, and reports with 100% accuracy for business operations. Drafted weekly updates and marketing memos for clients; supported social media planning. EDUCATION Delta State University – Delta, Nigeria Bachelor of Science (B.Sc.) in Economics — Second Class Upper 2022 CERTIFICATIONS Supply Chain Management: A Learning Perspective – KAIST (Coursera) Product Ideation & Design – University of Maryland (Coursera) Verify: https://coursera.org/verify/6P264662V8WR https://www.coursera.org/account/accomplishments/verify/9P5F3ZAZCZ67 REFERENCES Available upon request.