Chioma Joy Ugboaja

CHIOMA JOY UGBOAJA Sr. Business Experience Executive , Lagos, Nigeria. CONTACT:-- EMPLOYMENT HISTORY CRYSTAL TECNO EXCLUSIVE STORE - JAN 2023 - Present Sales Manager Establishing pricing for products based on market conditions and competitor pricing. Provided information about products and services to customers over the phone or in person. Managing websites, flyers, or other printed materials used in promotions. Identified potential clients and building relationships with them through phone calls, emails, and face-to-face meetings. MULTI CHOICE NIGERIA LIMITED - NOV 2019 - DEC 2022 Customer Experience Officer Assisted customers in trouble shooting signals errors and reconnection of accounts. Informed stores associates about the product price and stock taking, Making Swop decoders available for use in replacement of the faulty decoders.. Assisted customers in the move of package / upgrade and downgrade of account. Resolved issues of change names and ownership, transfer of wrong payment and Cancel Receipts. POWER HOLDING COMPANY PLC- MAR 2013- JAN 2015 Marketing / Call center Agent Resolved customer complaints using applicable software. Ensure customer satisfaction and provide professional customer support. Interprets and analysis the computed monthly billing to customers. Resolved uncredited / wrong payment done by customers. Ensuring the adjustment of overbilling due to high traffic rate given to the customer by the marketers. Advertising the use of prepaid meters in replacement of the analogue meters to customers and Landlord’s. KWARA FOOTBALL ACADEMY : NOV 2010-OCT 2012 Guidance Counselor Responsible for daily care of students from aged from 12 -16 years. Established regular check in sessions with academic struggling students. To advise and assist students in realizing their objectives. Supported Instructor with test administration, curriculum development with assignment grading. Host recurring meetings with Juniors and Seniors students to discuss their Mid /Final Certificate exams preparations. Managing daily activities of students ( sports, lessons) according to a schedule set by the Principal. EDUCATION Bachelor’s Degree in Psychology 2010 - Redeemer’s University Of Nigeria Master’s Degree in Management 2020- Universiti Utara Malaysia West African Examination Council (WACE) 2006 - New Covenant High School PROFESSIONAL SKILLS Managing Operations Customer Account Management Customer Resolution Report Preparation Microsoft Office & CRM Data entry & Technically Support Multiphone etiquette Communication & Teamwork Graphic Design & Online Marketing