Chioma Faith Okwor

Are you struggling with high customer churn and unresolved complaints? I’m here to turn things around!

As a Customer Support Specialist with over five years of experience, I provide proactive customer service solutions that reduce complaints, increase retention, and ensure customers feel valued. With expertise in email and live chat support, I help businesses across various sectors improve their customer satisfaction rates and streamline communication.

Here’s how I can help your business:

✅ Deliver top-tier customer support to boost retention and satisfaction.

✅ Effectively manage conflict resolution and handle objections to keep customers loyal.

✅ Collaborate with teams to drive results and provide exceptional client support.

✅ Build lasting relationships through thoughtful communication and attentive care.

✅ Reduce churn rates with strategic and timely issue resolution.

✅ Manage bookings, troubleshoot issues, and ensure smooth communication across channels.

✅ Provide clear, empathetic support via phone, email, live chat, or any medium provided by my clients in building trust with customers.

✅ Tech-savvy with CRM tools like Zendesk, Hubspot, Freshdesk, and Intercom and organized in handling multiple tasks.

✅ Proactive problem-solving with a positive attitude that customers appreciate.

✅ Increase revenue through upselling and cross-selling products to meet customer needs.

I’ve worked in industries like e-commerce, real estate, banking, health, freight, and more, focusing on delivering customer service that enhances retention and satisfaction. Whether you need assistance with live chat support, handling complex customer inquiries, or using tools like CRM software, I’m ready to contribute.

If you’re looking to enhance customer satisfaction and reduce churn, let’s connect! Click the "Invite" or "Hire" button, and we’ll discuss how I can help your business thrive.

I am looking forward to working with you!

Faith 🤝