Chioma Faith Duru
Lagos 104101-
Results-oriented Sales Representative with over 5 years of experience in driving sales growth and
delivering exceptional customer service. Proven ability to achieve a 70% increase in sales targets through
effective client relationship management and strategies sales initiatives. Proficient in using CRM and
project Management tools, including Asana, Trello, Monday.com, Intercom, Hubspot, Google Workspaces,
and Microsoft office, to optimize sales processes and enhance customer interactions. Also Demonstrated
expertise in food service, combining strong communication and organizational skills and a customer
focused approach to excel in both direct sales and operational roles. Known for problem-solving abilities,
Organizational skills, and a commitment to exceeding sales goals.
Work Experience
Sales Representative
Success Gas Merchandise-Lagos
January 2019 to Present
• Managed the shop, including inventory control, sales recording, and maintaining a clean and organized
environment.
• Implemented sales strategies that resulted in a 70% increase in target achievement for the business.
• Provided personalized customer service, addressing inquiries and resolving issues promptly.
• Utilized sales techniques and software tools to boost sales and improve customer satisfaction.
• Developed and maintained strong relationships with repeat customers, enhancing customer loyalty
and retention.
• Trained and mentored new staff members, ensuring they were well-versed in product knowledge and
sales techniques.
• Efficiently handled point-of-sale transactions, ensuring accuracy and minimizing discrepancies.
• Analyzed market trends and competitor activities to stay ahead and adjust sales strategies
accordinglyUtilized CRM and project Management tools including Asana, Trello, Slack, Intercom, Hubspot,
Google Workspace, and Microsoft office to optimize sales processes and track performance.
Food Service Assistant
PJ Food Canteen-Lagos
November 2017 to December 2018
• Greeted customers warmly and assisted with their orders, ensuring a positive dining experience.
• Addressed and resolved customer inquiries and complaints promptly to maintain high satisfaction
levels.
• Took and processed customer orders accurately, ensuring timely service.
• Managed cash register operations, processed payments, and provided correct change.
• Assisted in monitoring and restocking inventory to ensure all necessary supplies were available.
• Provided outstanding customer service by assisting with orders, addressing inquiries, and ensuring a
positive dining experience.
Education
High School in Mass Communication
St. Joseph High School - Lagos
September 2012 to October 2017
Skills
• Salesforce
• CRM Software
• Customer Relationship Management
• B2B Sales
• Sales Management
• Assistant manager experience (2 years)
• Cold calling
• Product Development
• Analytics
• Virtual Assistant Skills
Languages
• English - Fluent
Certifications and Licenses
Professional diploma in CRM platform management
June 2024 to Present
On Demand IT Skill Training
May 2024 to Present
Certification in On-Demand IT Skills Training
I earned a certification in On-Demand IT Skills, which equipped me with a diverse and in-demand skill set
tailored to the needs of today’s digital landscape. The training covered key areas such as:
• Virtual Assistant
• Customer Service
• Customer Support
• Tech Sales
• Email Management
• Email Marketing
• Calendar Management.
Through this comprehensive program, I gained proficiency in managing virtual office tasks, delivering
exceptional customer service and support, and driving sales in tech environments. Additionally, I
developed strong skills in managing and optimizing email communications and marketing campaigns,
ensuring that clients’ messages effectively reach their target audiences.
This certification has enhanced my ability to contribute to various roles, enabling me to support
businesses in achieving their operational, customer satisfaction, and sales goals.
Professional Diploma of the Executive Assistant
August 2024 to Present
Lead Generation and Appointment Making
August 2024 to Present
Sales Management
August 2024 to Present
Groups
Digital Witch Support Team
January 2024 to Present
A Group where we Learn and support one another. 😊
