Chioma Ezepue

Hey there,

Welcome to my profile. I am OMA, a dedicated and experienced virtual assistant with a strong background in customer support, email marketing, customer success, sales, lead generation, and administrative duties. I am passionate about helping businesses thrive by providing exceptional virtual assistance tailored to meet their unique needs. With over eight years of experience and proficiency in various tools, I ensure that your operations run smoothly and efficiently, allowing you to focus on your core activities.

Skills and Expertise:

• Customer Support: Proficient in managing customer inquiries via email, phone, and chat. Skilled in using Freshdesk, Zendesk, Salesforce, HubSpot, Jira, Jivochat, and Helpdesk to resolve complex issues and enhance customer satisfaction.
• Email Marketing: Expertise in creating compelling email campaigns using Mailchimp and other tools. Proven track record of increasing engagement and conversions.
• Customer Success: Dedicated to ensuring customer satisfaction and success. Proactively engaging with customers to understand their needs and provide valuable resources.
• Sales and Lead Generation: Skilled in lead generation, cold calling, social media outreach, and email marketing campaigns. Proven ability to identify opportunities, nurture leads, and close sales.
• Administrative Duties: Comprehensive administrative support, including scheduling, calendar management, file organization, and correspondence handling. Attention to detail and strong organizational skills.
• Tools and Platforms: Proficient in Shopify, ReCharge, AliExpress, GoHighLevel, Slack, and other essential tools for virtual assistance.

Tools and Proficiencies: CRM software (e.g., Zendesk, Freshdesk, Shopify, and Salesforce), email management tools (e.g., Gmail or Outlook), live chat platforms (e.g., Intercom, Jivochat, Helpdesk, Metal Business Suite), ticketing systems (e.g., Jira, Help Desk), Microsoft Office Suite (Word, Excel, PowerPoint), email marketing software like Mailchimp, Hubspot, and Brevo.

I love to be a positive addition to the team I work with. I DELIVER QUALITY WORK AND SERVICES

Let's Get Started!