Chioma Elekwa

CHIOMA MERCY ELEKWA Lagos, Nigeria | LinkedIn |- |-| Portfolio​ PROFESSIONAL SUMMARY As a Virtual Assistant, I combine organization, efficiency, and creativity to help businesses streamline their operations. With a strong background in administrative support, I specialize in managing email communications, scheduling, social media engagement, and document organization. I am committed to delivering exceptional service and providing proactive solutions that improve team productivity and client satisfaction. SKILLS ●​ Good knowledge of Project Management using Trello, Asana, and Monday.com. ●​ Data Management with Google Sheets, Microsoft Excel, and Airtable. ●​ Email & Calendar Management using Gmail, Google Calendar, and Outlook. ●​ Social Media Management platforms like Meta Business Suite, Buffer, and Hootsuite. ●​ Excellent written and verbal communication skills, with a keen eye for detail. ●​ Strong analytical and problem-solving skills EXPERIENCE Jan 2022 - Sep 2024 Bamdel Innovations, Ado-Ekiti - Virtual Assistant (Remote) ●​ Supported the day-to-day operations of a busy digital marketing team by managing executive calendars, scheduling client meetings, and coordinating events. This helped reduce missed appointments by 20%. ●​ Provided customer service support via email, chat, and phone, addressing client inquiries and providing timely resolutions, maintaining a 98% satisfaction rate. ●​ Assisted in research and data collection, compiling information from various sources to support project proposals, which contributed to securing a new client. 2 Nov 2020– Sep 2021 Vis @ Vis Travel and Tour Agency, Ilorin, Kwara State - Secretary (Hybrid) ●​ Managed correspondence and communications, improving response times by 30%. ●​ Streamlined scheduling and calendar management, increasing office productivity by 15%. ●​ Supported document management and file organization, improving data retrieval time by 25%. July 2018 – Feb 2021 Paulik Interior Decor, Lagos - Personal Assistant (Remote) ●​ Successfully managed the email inboxes of two executives, triaging and prioritizing incoming requests, ensuring urgent matters were addressed first, improving overall workflow efficiency. ●​ Managed travel arrangements for the CEO, coordinating international flights and accommodations. ●​ Handled customer service inquiries across multiple communication channels, including WhatsApp, email, and live chat, ensuring timely responses and accurate information. EDUCATION Bachelor of Science (BSc) in Food Science and Technology Federal University Oye-Ekiti |- | First Class Honors CERTIFICATION Virtual Assistant Certification Virtual Click Support | 2025 REFERENCES Available upon request. 3