Chioma Doris Enunwa

ENUNWA CHIOMA DORIS Abuja|Gbagalape Phase 1|LINKEDIN: https://www.linkedin.com/in/chioma-doris-enunwa SUMMARY Highly organized and dependable professional with experience supporting property managers, short-term rentals, and tenant communications. Skilled in coordinating bookings, scheduling maintenance, managing turnovers, and keeping accurate records. Strong background in customer service and administration, with the ability to handle inquiries, resolve issues, and support daily operations smoothly. Comfortable working remotely, with a reliable internet connection, a professional home office setup, and a proven ability to work independently while staying responsive and detail-oriented. PROFESSIONAL EXPERIENCE Customer Support Specialist Miva Open University – Abuja, Nigeria | January 2024 – Present ●​ Manage and respond to student inquiries via email, phone, and live chat, ensuring clarity and efficiency in communication. ●​ Maintain accurate records, update databases, and organize onboarding sessions. ●​ Streamlined scheduling processes to reduce conflicts and improve service delivery. ●​ Providing personalized guidance to students and proactively resolving issues to reduce churn rate and improve retention. ●​ Support financial processes, including fee payment tracking and resolution of billing-related issues. ●​ Boost team productivity by organizing workflow, assigning tasks, and monitoring performance. Administrative Assistant Minority Christian Women Entrepreneurs Network | February - August 2025 United States · Remote ●​ Organized schedules, supported events, and handled correspondence for a global remote team. ●​ Assisted in planning and executing MCWEN meetups, conferences, and networking events. ●​ Managed records, spreadsheets, and community engagement while ensuring timely responses. ●​ Assisted with inquiries, processing registrations, and helping with partnership coordination. Virtual Support Assistant The Orchard Residence, Abuja (Remote) | January 2024 - October 2024 ●​ Provided prompt and friendly communication to guests throughout their stay, improving overall satisfaction and retention ●​ Coordinated booking calendars across platforms to eliminate conflicts and ensure availability. ●​ Scheduled cleaners and tracked turnovers to maintain consistent property readiness. ●​ Updated property listings and monitored guest reviews to maintain high performance ratings. ●​ Supported email marketing campaigns via Mailchimp and Canva. ●​ Assisted in automating daily workflows to save time and reduce manual follow-up. ●​ Delivered weekly performance reports and maintained organized inboxes and guest records Virtual Assistant – Short-Term Rental Operations Eden Heights Apartments, Lagos (Remote) | August 2023 – January 2024 ●​ Handled guest communication, lease coordination, and renewal reminders. ●​ Coordinated booking calendars and prevented scheduling conflicts. ●​ Managed property turnovers by scheduling cleaners, monitoring maintenance, and ensuring readiness. ●​ Conducted market comparisons and updated listings to improve visibility and competitiveness. ●​ Created weekly performance reports for the property owner. Property Management Assistant (Remote) Rest Nest Homes, Lagos, Nigeria | Jan 2022 – Mar 2023 ●​ Responded to daily tenant and guest inquiries, ensuring prompt and professional communication. ●​ Coordinated booking calendars across platforms, preventing conflicts and maximizing occupancy rates. ●​ Scheduled and tracked cleaning/maintenance requests to maintain property readiness. ●​ Updated property listings, managed reviews, and prepared weekly performance reports for management. ●​ Supported financial processes, including tracking payments and following up on billing issues. EDUCATION B.Sc. - University of Nigeria | Microbiology/ Biochemistry (Combined Honours) Nsukka, Enugu| 2016 - 2021 GPA: (Second Class Upper) SKILLS AND CORE COMPETENCIES Property Management Systems: Hospitable, AppFolio, Smoobu, Hostaway, Airtable, Notion.​ Tenant & Guest Relations: Communication, Conflict Resolution, Retention Strategies, Customer service, Property management​ Operations: Turnover Scheduling, Maintenance Coordination, Rent & Payment Tracking​ Customer Service Tools: Zohodesk, Freshdesk, Freshchat, Convoso, 3CX​ Productivity Tools: Google Sheets, Microsoft Office Suite, Canva, Mailchimp​ Strengths: Highly responsive, Tech-savvy, Organized, Calm under pressure, Detail-oriented, Team work, Ability to work independently, Empathy, Patience. REFEREE Available on Request