Chioma Chieji

CHIOMA CHIEJI Virtual Assistant | Sales Executive | Customer Support 27 Okagbue Agba Street, Woliwo Layout, Onitsha |--| LinkedIn: www.linkedin.com/in/chioma-chieji Summary Detail-oriented and resourceful Virtual Assistant with 1+ year of experience providing administrative, technical, and operational support to busy professionals, entrepreneurs and small businesses. Skilled in calendar/email management, document preparation, customer communication, and task automation. Proficient with tools like Google Workspace, Trello, Notion, and Slack. Committed to optimizing workflows, maintaining confidentiality, and enhancing business productivity. Core Competencies ● ● ● ● ● ● ● ● ● Calendar & Email Management Data Entry & Document Management Online Research & Reporting Travel & Meeting Coordination CRM & Project Management Tools Social Media Assistance Client Support & Communication Google Workspace & Microsoft 365 Task Automation & Systems Setup Technical Skills • • • • • • • • • • Productivity Tools Google Workspace Microsoft Office Suite Project Management Trello, Asana, Notion, ClickUp Communication Slack, Zoom, Google Meet, Loom Design & Writing Canva, Grammarly CRM tools ((e.g. HugSpot, Zoho, Dubsado) Professional Experience Virtual Assistant Freelance / Remote. • • • • • • • Jan 2024 – Present Manage inboxes, calendars, and appointments for multiple clients across different time zones. Prepare, proofread, and organize reports, presentations, and proposals. Conduct detailed market research for analysis and project support. Respond to customer inquiries and manage client communication channels. Maintain CRM systems and track leads, follow-ups, and conversions. Coordinate travel arrangements, itineraries, and accommodation bookings. Utilize tools like Asana, Notion, ClickUp, and Google Workspace to streamline operations. Customer Support Manager Ugotex Fashion Home, Onitsha. • • • • • • • • • • Supervised daily operations in customer service and sales departments. Handled customer inquiries, complaints, and order issues professionally. Managed orders, returns, and follow-ups to ensure customer satisfaction. Trained and supervised junior staff in service standards and procedures. Oversaw inventory levels and coordinated restock orders with suppliers. Maintained accurate records of sales, feedback, and inventory. Assisted in visual merchandising and layout planning to enhance in-store customer experience. Collaborated with tailors and designers to ensure timely and accurate fulfillment of custom orders. Promoted new arrivals and special offers via in-store and social media channels. Created and enforced customer service policies and standard operating procedures (SOPs). Sales Executive Johnbolt and Sons, Onitsha. • • • • • May 2020 – Jun 2021 Generated new leads through research, outreach, and referrals. Built and maintained strong client relationships. Presented products, negotiated deals, and met/exceeded targets. Worked with marketing to execute promotional campaigns. Created detailed sales records and performance reports. Customer Support Agent/Receptionist Satellite Group of Company Limited, Onitsha. • • • • • Sep 2021 – Jan 2024 Jan 2018 – Mar 2020 Welcomed clients and visitors, ensuring a professional front-desk experience. Handled phone and email communications, resolving inquiries promptly. Scheduled appointments and coordinated company meetings. Supported customer service by addressing complaints and logging feedback. Assisted with filing, data entry, and document preparation. Education and Certification. Chukwuemeka Odumegwu Ojukwu University, Uli, Anambra State July 2016 Bachelor of Science, Microbiology. Short Term Rental Academy. Short Term Rental Certification. References Available upon request. May 2025