Chioma Amalaha

Chioma Amalaha Digital Project Manger Abuja, NG | Phone - |-| https://www.linkedin.com/in/chiomaamalaha SUMMARY Proactive Digital Project Manager with 4+ years of experience in virtual assistance, digital marketing, and process optimization. Skilled in content writing, SEO, and project coordination, with expertise in Monday.com, Asana, Airtable, and ClickUp. Adept at managing workflows, automating processes, and supporting marketing campaigns to drive business growth. EDUCATION National Open University of Nigeria Abuja.Nigeria Bachelor of Science (B.Sc.) in Mass Communication WORK EXPERIENCE UnCharted Access – Delaware, USA Communication Specialist | Project Manager (Aug 2023 - Aug 2024) ●​ ●​ ●​ ●​ Led project management and communication strategies, improving stakeholder engagement by 20%. Researched and managed social media campaigns, increasing audience engagement by 100%. Created SEO-optimized content and blog posts, driving organic traffic growth. Managed cross-functional teams and improved workflow efficiency using Monday.com and Asana. Sharon Bay – London, UK Customer Service & Operations Manager (Jan 2023 - Jun 2023) ●​ Integrated HubSpot, Monday.com, and Zendesk to automate customer service workflows. ●​ Improved customer retention by 25% through process optimization. ●​ Collaborated with marketing teams to refine lead nurturing strategies, increasing conversion rates by 15%. Evergreen Salon & Spa – Abuja, Nigeria Database Management Specialist (Oct 2018 - Aug 2019) ●​ Transitioned manual task management to a digital system, boosting operational efficiency by 80%. ●​ Managed customer booking systems, ensuring smooth appointment scheduling and database organization. SKILLS AND TOOLS Hard Skills: ●​ ●​ ●​ ●​ ●​ ●​ ●​ Digital Marketing Strategy & Campaigns SEO (On-Page, Off-Page, Link Building) Content Writing & Editing Project Management & Process Automation CRM & Data Management (HubSpot, Zendesk, Google Sheets) Graphic Design (Canva, PowerPoint, Google Slides) Workflow Optimization (Monday.com, ClickUp, Asana, Trello, Airtable) Soft Skills: ●​ ●​ ●​ ●​ ●​ Strong Written & Verbal Communication Problem-Solving & Critical Thinking Proactive & Self-Motivated Work Style Organizational & Time Management Skills Team Collaboration & Leade ACHIEVEMENTS : Increased client satisfaction by 20% through on-time project delivery and enhanced team collaboration. : Reduced project costs by 12% through process automation and resource optimization without sacrificing quality. : Successfully transitioned a salon’s manual system to a digital task management platform, boosting productivity by 80%. CERTIFICATIONS Google: Project Management Fundamentals Agile Job Simulation: JPMorgan Chase & Co. Hubspot: HubSpot Digital Marketing Certification Monday: Monday.com Workflow Expert Zendesk: Zendesk Customer Service Specialist Meta: Meta Introduction to Digital Marketing Linkedin: Customer Service Foundations, Problem Solving & Troubleshooting ALX: ALX Africa Virtual Assistant Training