Chioma Amalaha

CHIOMA AMALAHA Project Manager | Executive Assistant | Workflow Optimization Specialist Abuja, NG | Phone - |-| linkedin.com/in/chiomaamalaha PROFESSIONAL SUMMARY Detail-oriented and proactive Assistant Project Manager with 5+ years of experience supporting startups and growing teams remotely. Proven ability to streamline workflows, manage cross-functional projects, and enhance communication across time zones. Skilled in automating operational processes and executing digital project plans using tools like Monday.com, ClickUp, Asana, Airtable, and Zapier. Passionate about team collaboration, delivering outcomes efficiently, and driving stakeholder alignment. AREA OF EXPERTISE Project Coordination & Reporting Process Optimization & Documentation Executive & Administrative Support Team & Stakeholder Communication Workflow Automation (Zapier, Make.com) CRM & File System Management Client & Vendor Communication Remote Team Support & SOP Creation KEY ACHIEVEMENTS Stakeholder Engagement Boost: Led team to a 35% increase in stakeholder engagement. CRM Optimization success: Reduced response time by 40% through CRM optimization. Productivity Enhancement: Organized workflows resulting in 25% productivity increase. Junior Staff Training: Trained 10 junior staff to improve communication skills. PROFESSIONAL EXPERIENCE Email Management: Proficient in organizing and managing inboxes, filtering emails, and setting up autoresponders using tools like Mailchimp and Aweber. Calendar Management: Skilled in scheduling, coordinating, and managing appointments across platforms. File Organization: Experienced in organizing and maintaining digital files using tools like Dropbox or Google Drive. Client Communication: Adept at drafting professional emails, follow-ups, and customer correspondence to maintain relationships and streamline workflows. Research and Analysis: Capable of conducting detailed research for blog posts, newsletters, or other content needs. Report Creation: Proficient in creating basic reports on tasks, deliverables, and sales metrics using Excel, Google Sheets, or similar tools. Recruitment Coordination: Skilled in sourcing and onboarding team members such as writers, designers, or other professionals. Social Media Management: Experienced in managing and updating social media accounts to boost engagement and brand visibility. Task Coordination: Ability to liaise between team members to ensure smooth workflow and communication. Forum and Community Engagement: Experienced in participating in forums and discussion boards for promotional activities. Project Management Tools: Proficient in Asana, Trello, or similar tools for task tracking and collaboration. Basic Automation Setup: Familiar with setting up email automation and autoresponders in tools like Mailchimp and Aweber. Uncharted Access,communication specialist (Remote – U.S.) Oct,2023 - Oct,2024 Managed cross-platform communication and project updates to internal and external stakeholders. Developed and optimized communication workflows, improving engagement by 35%. Streamlined scheduling processes, improving calendar efficiency by 30% by coordinating client appointments and team meetings across multiple time zones. Aligned internal team messaging with stakeholder goals and project deliverables. Virtual Project Manager & Executive Assistant (Freelance) Remote | 2023 – 2025 Managed multiple client projects, reducing project delays by 30% through automation. Built and optimized digital workspaces in Monday.com, ClickUp, and Airtable. Created SOPs, tracked project deliverables, and maintained communication with vendors, clients, and teams. Handled calendar and inbox management for C-suite clients across multiple time zones. Customer Relationship Management Lead-Freelance (Upwork – U.S. Clients) Feb 2023 – Dec 2023 Managed client pipelines, improved onboarding experience, and automated lead follow-ups. Increased client satisfaction scores by 20% through customized client nurturing workflows. EDUCATION National Open University Of Nigeria BSc mass communication, Mass Communication CERTIFICATIONS Fundamentals of Project Management – Google Workflow Specialist – Asana, ClickUp HubSpot Inbound & Sales – HubSpot Academy Digital Marketing – Meta Blueprint Technical Support Fundamentals – Google CRM, Communication & Problem Solving – LinkedIn Learning Virtual Assistant Training – ALX Africa TECHNICAL SKILLS Project Tools: Monday.com, ClickUp, Asana, Airtable, Notion, Trello Automation: Zapier, Make.com (Integromat), Mailchimp, Aweber Communication: Google Workspace, Slack, Zoom, Microsoft 365 CRM: HubSpot, Zendesk Content Tools: Canva, Meta Suite, Google Docs & Slides Other: Dropbox, Calendly, Excel, Google Sheets