Chioma Amalaha

Customer Service Scenarios Shipping Delay Inquiry My package was supposed to arrive yesterday, but the tracking hasn’t changed. Where is my order? Apologies for the delay and for the inconvenience this has caused. I understand how frustrating it is when an order doesn’t arrive on time. Let me check the tracking details for you right now. Sometimes shipments are delayed due to carrier issues, but I’ll look into this and update you as soon as possible. Thank you for your patience. View the Zendesk portfolio here https://drive.google.com/file/d/1JYglURMkvNFvO68g3TW1b1U_OZ-vXLq/view?usp=sharing Customer Service Scenarios Product Quality Concern I just opened my package, and the item is damaged. This is really disappointing. I’m really sorry to hear that your item arrived damaged. I understand how disappointing that must be, and this definitely isn’t the experience we want for you. I’d be happy to help resolve this for you. We can arrange a replacement or a refund, whichever you prefer. If possible, could you please share a photo of the damaged item so I can assist you more quickly? View the Zendesk certification here https://drive.google.com/drive/folders/1_Yxc8ZClWxhPQ4aI_BL2cxw3KckbGHM6? usp=sharing Customer Service Scenarios Refund Request I’m not happy with my order, and I want a refund. I’m sorry to hear that your order didn’t meet your expectations. I understand why you’d want a refund, and I’m here to help. I’ve reviewed your order and can confirm that it’s eligible for a refund according to our policy. Once the item is returned, the refund will be processed back to your original payment method within 5–7 business days. I will send you the return process right away. Before I go, is there anything else I can do to assist you?” View my certification here https://drive.google.com/drive/folders/1_Yxc8ZClWxhPQ4aI_BL2cxw3KckbGHM6? usp=sharing