Chioma Agbo

 CHIOMA F. AGBO Email:-Tel: - ABUJA. NIGERIA A dedicated and passionate Virtual Medical Assistant with over 3 years proven experience and a strong background in healthcare. Skilled in patient communication, appointment scheduling, medical data entry, and EMR/EHR. Passionate about helping patients navigate the healthcare system, understand their conditions, and adhere to treatments. Proficient at coordinating between patients and providers to ensure seamless care delivery. Reliable, detail-oriented, and committed to confidentiality and compliance with HIPAA standards. Have recorded about 50% improvement in the patients’ health in my previous role. WORK EXPERIENCE Virtual Medical Assistant DCK Medicals/2022 - 2025 • Provided personalized support to patients by explaining health conditions, treatments, and follow-up care instructions • Patient's care coordination between the patient and the healthcare providers • Scheduling of patients’ appointment and following up on them • Managed patient registration, intake forms, and insurance details with accuracy • Entered and updated patient records in EMR systems while maintaining compliance with HIPAA standards Principal Medical Officer State House Medical Center/2022 - 2025 • Virtual medical consultations and management. • Coordination of patients’ care via collaboration with other health workers • Tailored health education/counselling Virtual Assistant OLIFED Consulting/2024 • Supported clients with daily administrative tasks including scheduling appointments, email management, and online research • Managed Google Workspace and Microsoft Office tools for data entry, reporting, and documentation • Assisted in handling customer inquiries and follow-ups SKILLS • Patient Support & Communication • Electronic Medical Records (EMR/EHR) • Patients’ health care coordination and management • Data entry, email management and scheduling appointments using Google suites and Microsoft office • CRM (Freshdesk, Trello, Slack etc.) • Good communication EDUCATIONAL QUALIFICATION • MBBS (Bachelors of Medicine and Bachelor of Surgery) Nnamdi Azikiwe University, Awka. Nigeria Year: 2010 Certifications • Virtual Assistant training - 2024 • HIPAA Compliance Training - 2024 • Certified Medical Assistant - 2022 LANGUAGE • English (fluently) • Igbo (Native)