Chioma

CURRICULUM VITAE Name: Nkoloagu Chioma, Patience PROFESSIONAL SUMMARY A dynamic Chemical Engineer with a strong foundation in technical principles and diverse professional experience in telecommunications, educational consultancy and merchandising. Proven expertise in customer service, management, and field operations, complemented by IT support skills including CRM tools, communication software, and telemarketing. Good at problem-solving, multitasking, and leveraging customer relationship to enhance operational efficiency and client satisfaction. EDUCATION BACKGROUND Jan. 2012- Oct. 2016 Enugu State University of Science and Technology Bachelor of Engineering in Chemical Engineering Department. Dec. 2010-Oct. 2011 Institute of management and technology Ordinary National Diploma (OND) Chemical Engineering Oct. 1998- June 2004 Community secondary school, Iheakpu - awka West African Examination council (WAEC). PROFESSIONAL EXPERIENCE Jan.2022-Present Organization: Artep global communication (Airtel) Position: Customer service. Role: ● ● ● ● ● ● Delivered first-line support for customer inquiries via phone, email, and chat, handling an average of 50 cases daily. Troubleshot network and device issues, escalating complex problems to technical teams. Maintained detailed records using word processing software and contributed to team knowledge bases. Establish new customer accounts, recording account information in written form. Keeping clients promptly informed of any changes, offerings and suitable alternatives when appropriate. Good administrative and organizational data management. Jan 2021 – Dec. 2021 Organization: Artep global communication (Airtel), Enugu State, Nigeria. Position: Account Officer Role: ● Oversaw client accounts, including billing, payments, and service upgrades for telecommunications customers. ● Analyzed account data to identify up sell opportunities, increasing revenue by 20% through personalized recommendations. ● Utilized customer relationship management software and performed basic troubleshooting for service-related issues. Feb.2020 – Jan 2021 Organization: Artep global communication (Airtel) Enugu State, Nigeria. Position: Field Agent Role: ● ● ● Conducted on-site user on-boarding, KYC, maintenance, and customer education for telecommunications products and services. Managed field operations, including inventory tracking and reporting via mobile apps and email systems. Enhanced customer satisfaction by resolving technical queries and providing training on product usage. Mar. 2019 – Dec.2019 Organization: Kenhenson Education Consult. Position: Education Consultant, Enugu State Nigeria. Role: ● Provided expert guidance to students and professionals on educational opportunities, including program selection, application processes, and career advising. ● Managed client consultations via in-person, phone, and digital platforms, resulting in a 25% increase in successful placements. ● Utilized CRM tools like Hubspot for appointment setting, and email management to streamline operations. ● Conducted telemarketing and cold calling campaigns to expand client base, achieving monthly targets consistently. Apr.2015_Sept.2015 Organization: Enugu state water corporation, Enugu state, Nigeria. (I.T) Position: Lab attendant Role: ● Responsible for office keeping and inventory maintenance. ● Worked under supervision to perform routine and semi skilled work in the collection of sample. ● Works under supervision in preparation and distribution of field sample. ● In charge of maintenance of laboratory equipment and glassware Jun 2018– Feb.2019 Encashier: Organization: Moshee Bureau de Change, Enugu State, Nigeria Position: Encashier Role: ● Handled currency exchange transactions, cash management, and compliance with financial regulations for a high-volume bureau. ● Resolved customer inquiries and disputes efficiently, maintaining accuracy in financial records and reducing errors by 15%. ● Applied basic IT troubleshooting to maintain point-of-sale systems and ensured seamless email and internet usage for operational needs. Mar.2013 – Jun.2013 Organization: Nigeria Brewery plc, Enugu State, Nigeria. Position: Sales Representative (Merchandiser) Role: ● Managed product placement, inventory stocking, and visual merchandising in retail outlets to optimize sales and brand visibility. ● Conducted market analysis and reported on consumer trends, contributing to targeted promotional strategies. ● Collaborated with sales teams to coordinate deliveries and resolve on-site issues. SKILLS Technical and IT Skills: ● Operating System Navigation (Windows). ● File Management and Organization. ● Internet and Email Usage (Proficient in Gmail) ● Word Processing Software (Microsoft Word, Google Docs). ● ● ● Basic Troubleshooting and IT Support Property Management Platforms: Airbnb Telemarketing/Cold Calling and Appointment Setting Professional Skills: ● Customer Relationship Management. ● Sales and Merchandising ● Educational Consulting and Career Advising ● Problem-Solving and Analytical Thinking ● Team Collaboration and Multitasking ● Data management ● Customer service ● Strong Communication ● Attention to details ● Organizational skill ● Confidentiality ● Critical thinking ● Time management ● Leadership ● Flexibility I.T Support Training: ● Email management, appointment setting, telemarketing, and cold calling techniques. ● Hands-On Experience with Hubspot CRM for customer engagement. ● Airbnb Management. ● Training: Property listing optimization and guest communication. REFERENCE: Name: Prof. Patrick Cyril Nwachukwu Ejikeme. Prof. Department of Chemical Engineering. Enugu State University of Science and Technology, Agbani Email:-Phone no: -. Mrs. Okafor Edith Artep Global communication, Enugu Phone no: - Email-Name: Mr. Daniel Onyedikachi Quality Enterprises Phone Number: - Email:-