Chioma

Amadi Chioma CUSTOMER SERVICE AND ADMIN ASSISTANT -- www.linkedin.com/in/ OBJECTIVES To obtain a customer service and admin assistant role where I can utilize my excellent communication skills, administrative expertise,organizational skills,problem solving abilities, customer-centric attitude, high attention to details. SUMMARY Dedicated,exceptional and detailed-oriented customer service and admin assistant with 4 years of experience providing exceptional support to customers and teams.Proven tracks of improving customers satisfaction, resolving complex issues and streamlining administrative process WORK EXPERIENCE January 2023- Date Customer Service and Admin Assistant Future Concern Group Responsibilities ● Respond to customers inquiries and resolve issues via phone, emails and chat ● Utilize problem- solving skills resolve complex customers complaints ● Make accurate and up-to-date record and database ● Prepare reports,presentations and other as needed ● Order management, assisted customers with their orders,tracking shipment and handling returns ● Collaborate with internal teams to resolve customer issues to ensure seamless customers experience July 2021 - December 2022 Administration Officer, Rivers Sate University Responsibilities -Scheduling: Coordinating meetings,appointments and events -Travel Arrangements: booking travels and accommodation for staff -Customer Service -Record keeping: Maintain accurate and up to date record,files and database - Human resources: assisting with recruitment, employee relations,administration and training. - Supply chain management: procuring goods and services EDUCATION Sep 2015 Bachelor of Science (Bsc) in Geography & Environmental Management, (University of Port Harcourt) SKILLS ● Excellent communication and problem-solving skills ● Ability to work in a fast -paced environment ● Strong attention to details and organizational skill ● Proficient in CRM software, Shopify,Gorgias,Google Suites, Microsoft Office ● Availability to work varying shifts,including evenings and weekends Certification Certificate on Demand IT Skills Reference Available on request