JOHN CHINYERE STELLA
Fct, Abuja, Nigeria/- --PROFILE SUMMARY
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Detail-oriented, versatile Customer service professional with over 6 Years of experience
providing exceptional support that ensures projects are completed Timely with precision.
Innovative professional who strives in a fast pace, virtual environment, follows standard
established procedures, best practice to consistency, and meets all customers
expectations. Proficient in providing top notch client support, technical support, solution
and development relationship to ensure customer loyalty and business growth.
Easy adaptation to organizational/Administrative rules, fast - paced typing, good and
effective communication, motivated and efficient in self managing projects as well as a
good team player
WORK EXPERIENCE
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Customer Support Specialist | Greenleaf Eco Marketplace
October
2023September 2024
● Confident at troubleshooting, asking customers relevant questions related to their
complaints and resolving the issues fast and effectively.
● Patient, empathetic and passionately communicative towards the customer, good
communication skills.
● Excellent service standard, respond efficiently to customer inquiries and maintain
high customer satisfaction.
● Building suitable relationships and trust through open and interactive
communication.
● Handle customers' complaints, provide appropriate solutions and alternatives
with the time limit, follow up to ensure resolution.
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Assistant Virtual | Digital Witch Support Community
October 2022- September
2023
● Using the CRM Tools such as Zendex, Hubspot, Slack, intercom, to
communicate with clients and attend to their questions and inquiries.
● Using the Time and Management tools such as Trello, monday.com, Calendly to
set up appointments, schedule meetings and keep the management and team up
to date with their daily activities.
● Using Google suite such as google doc, google sheet, google form to type and
organize documents.
Administrative Assistant | PW Nigeria Ltd Jos
May 2011 - April
2015
● scheduling meetings for the management with the use of google applications
such as Google drive calendar, google chat.
● Book appointments for the senior staff, i’m very efficient in taking notes in
meetings and organizing documents with the use of Microsoft tools such as
Microsoft Excel, Microsoft Word and powerpoint.
● Communicating with clients over the phone, e-mails, and chart platforms,
● Organizing materials for meetings, presentation and training.
EDUCATION
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● Higher National Diploma (HND) in Accounting
2019
Plateau State Polytechnic
● National Diploma (ND) in Accounting
2016
Plateau State Polytechnic
CERTIFICATION
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● Customer Service: Problem solving & troubleshooting
Linkedin
● Customer Service: Serving Customer through charts & Text
Linkedin
● Customer Care Foundation
Linkedin
● Technical Support Foundation
Coursera
