Chinyere Rita Okonkwo

Chinyere Rita Okonkwo FCT, Abuja 900107-| - | linkedin.com/in/chinyere-rita-okonkwo-0b45a0245 SUMMARY Highly motivated and detail-oriented individual with a strong educational background and diverse experience in various domains. Proficient in applying principles to solve complex problems and improve processes. Demonstrated ability to work effectively in teams, manage projects, and deliver high-quality results under tight deadlines. Committed to continuous learning and professional development, with a passion for innovation and technology. Seeking an opportunity to contribute to a dynamic organizational team and drive impactful projects that align with organizational goals. SKILLS • • • • • Customer Support Problem-solving Adent Leaner Quality assurance CRMs • • • • Report preparation Critical Thinking Change Management Complaint resolution • • • • • Communication Attention to Detail Team Player Service standard compliance Technical support EXPERIENCE CELDON TECHNOLOGIES LIMITED. | Customer Service Representative • • • • • • • • • • • • FCT, Abuja | 03-2023/01–2024 Resolve concerns with products or services to help with retention and drive sales. Assigned and designated job territories to customer care staff according to performance and history. Evaluated account and service histories to identify trends, using data to mitigate future issues. Provided customers with updates and periodic statements on service developments and changes in trends. Collected customer information and analyzed customer needs to recommend potential products or services. Embraced spotlight on customer service by creating a courteous, friendly atmosphere for quests. Provided primary customer support to internal and external customers. Conducted surveyors to determine customer opinion of products and services. Boosted sales revenue by skillfully promoting diverse service options. Responded to customer calls and emails to answer questions about products and services. Offered free products or services to pacify irate or unsatisfied customers. Maintained a courteous, friendly atmosphere for quests to increase overall satisfaction and customer service standards. EDUCATION& CERTIFICATIONS Bachelor of Science: Biochemistry| Enugu State University of Science and Technology (ESUT) | Enugu State. 2016/11– 2020/09 Certifications: MCAS – Microsoft Certified Application Specialist ISC2 Certified Cybersecurity (CC) Cisco Cybersecurity basic Certificate