Chinyere Onyemachi

Chinyere Onyemchi, CPO, B.Sc. Virtual Assistant | Administrative & Customer Support | CRM & Workflow Tools User Professional Summary Highly organized and versatile Administrative and Executive Support professional with over 9 years of experience in executive support, HR coordination, and digital communications. With practical knowledge of CRM and workflow tools such as HubSpot, Zendesk, Freshdesk, Trello, ClickUp etc. and am eager to apply these tools in real work settings to support efficient task management, client communication, and project coordination. Certified Protection Officer (CPO) with experience in social media management, stakeholder engagement, and administrative operations. Known for discretion, problem-solving, and the ability to manage multiple priorities efficiently. Key Achievements      Practiced using HubSpot, Zendesk, Freshdesk, Trello, and ClickUp for task tracking, workflow organization, and CRM management in a learning/practice context. Led the launch of corporate websites and digital platforms, enhancing online visibility and brand presence. Optimized social media channels (Facebook, LinkedIn, Instagram) to improve engagement and audience growth. Coordinated international certification programs (CPO, CPP), managing scheduling, communication, and participant engagement. Introduced improved digital communication and documentation processes, streamlining internal coordination. Core Skills          Executive & Administrative Support Virtual Assistance Customer Support & Client Relations Workflow & Task Management (Trello, ClickUp) CRM Tools Awareness (HubSpot, Zendesk, Freshdesk) Social Media Management & Content Coordination Email & Calendar Management Data Entry & Record Keeping Presentation & Digital Communication Professional Experience Trans-World Security System Ltd — Executive Assistant / Administrative & Communication Support. 2021 – Present  Provided executive and administrative support, managing schedules, communications, and daily operations.  Managed social media platforms (Facebook, LinkedIn, Instagram) to strengthen corporate messaging.  Coordinated professional association communications and membership databases.  Supported recruitment, onboarding, and training programs.  Used Trello and ClickUp for internal task tracking and personal workflow organization (practice/learning context). Trans-World Security System Ltd (Group) — AISSON Admin / IT Personnel 2019 – 2021  Managed administrative operations for Nigeria’s largest security association.  Oversaw IT operations and internal workflow processes.  Coordinated digital training programs Trans-World Security System Ltd (Group) — Research Assistant / Personnel Assistant 2017 – 2019  Conducted research on security trends, contracts, and prospective clients.  Managed correspondence, reports, and internal documentation.  Scheduled meetings, training sessions, and appointments for executives Harbymoore Agency — Social Media Manager (Remote) 2021 – 2022  Managed social media content and client communications for advertising campaigns.  Maintain consistent brand voice across platforms  Use social media to connect with fashion brands, photographers, and event organizers.  Promote collaborations, partnerships, and upcoming shows or casting calls.  Coordinated model bookings, proposals, and payments.  Interact with followers, respond to inquiries, and build a loyal online platfoms. One Kiosk Africa — Customer Support & Logistics Officer (Remote) 2021  Handle customer inquiries, complaints, and requests across phone, email, and digital platforms.  Provide timely solutions and escalate complex issues to relevant departments.  Maintain strong client relationships by ensuring satisfaction and follow-up communication.  Document customer interactions and feedback to improve service delivery.  Support sales teams with order-related queries and client updates.  Coordinate order processing, shipment scheduling, and delivery tracking.  Liaise with suppliers, transport providers, and warehouse teams to ensure smooth operations.  Monitor inventory levels and assist in stock management. Earlier Roles:  NYSC – Freelance Marketer, HotFM Owerri (2016)  Non-Profit Breast Cancer Awareness Campaign – Campus Lead (2015)  Industrial Training: Jasek Communications Ltd (2014), Security Express Magazine (2013)  Alpha Tech Advertising Campaign – Team Member (2013) Education & Certifications    B.Sc. Mass Communication, Covenant University, Ota, Ogun State (2012 – 2015) Certified Protection Officer (CPO) — Internationally Recognized Additional Training: Corporate Asset Protection, Security Coordination & Management, Digital Marketing, Customer Relationship Management, Sales TOOLS & SOFTWARE       CRM (Basic/Practice Knowledge): HubSpot, Zendesk, Freshdesk Workflow / Project Management (Basic/Practice Knowledge): Trello, Monday.con ClickUp Social Media Platforms: Facebook, Instagram, LinkedIn Office Tools: Microsoft Word, Excel, PowerPoint, Teams Communication: Email, WhatsApp, Zoom, Slack. Zapier