Chinyere Okonkwo

CHINYERE CYNTHIA OKONKWO Enugu State, Nigeria PROFESSIONAL SUMMARY Dynamic and organized property manager with extensive hands-on experience managing Airbnb, VRBO, and short-term rental operations across multiple properties. Expert in guest communication, calendar management, dynamic pricing, maintenance coordination, and operational optimization. Skilled in PMS platforms such as Guesty, Ownerez, Smoobu, and Google Workspace tools. Adept at maintaining top-tier guest satisfaction, improving occupancy rates, and executing smooth check-in/check-out workflows. Passionate about optimizing revenue and delivering exceptional guest experiences. Increased client satisfaction by 22% within one year, scheduled over 50 appointments for the Executive, and closed over 140 sales, resulting in a 50% increase in the organizational revenue. Motivated to learn, grow, and excel in a fast-paced organization offering career growth and value addition. AREA OF EXPERTISE ● ● ● ● ● ● ● Guest communication support Calendar Management Problem-Solving and Conflict Resolution Excellent Communication Skills Airbnb & VRBO support operations Revenue optimization; Pricelab PMS Tools: Guesty, Hospitable, Smoobu, Hostaway ● ● ● ● ● ● Short-term rental Management Microsoft Excel, Word, Teams, Drive Maintenance & Vendor Coordination Attention to Detail Data Entry and Bookkeeping CRM Management ● ● ● ● ● Trello, Asana, ClickUp, etc SOP Development Check-in/Check-out Management Project Management Lead Generation WORK EXPERIENCE Property Manager/ Airbnb Co-Host (Remote) Feb.2022 - Oct. 2025 STAY-RARE RENTALS (USA) ● Managed day-to-day operations for multiple Airbnb and VRBO listings, ensuring 5-star guest communications, timely responses, and seamless check-in/check-out processes. ● Optimized property listings and pricing using market trends on Airbnb, Booking.com, and VRBO, resulting in improved occupancy during slow periods. ● Oversaw booking calendars across platforms, preventing double-bookings, and coordinating turnovers with cleaners and vendors. ● Used Guesty, Hospitable, Smoobu, and Google Workspace to automate workflows and streamline operations. ● Handled guest inquiries, complaints, and issued resolutions while maintaining high ratings and positive reviews. ● Generated weekly and monthly performance reports for property owners. ● Coordinated maintenance, supplies, repair scheduling, and property inspections to keep units in top condition. Property Manager/ Airbnb Virtual Assistant (Freelance) Jan.2021 - Dec. 2021 LUXE VACATION HOME RENTALS & PROPERTY MANAGEMENT (USA) ● Managed guest communication, inboxes, documentation, cleaning schedules, and follow-ups. ● Analyzed financial statements and entered invoices and sales in Google Sheets, resulting in a 60% improvement in record-keeping and documentation. ● Enhanced booking performance with optimized listings, pricing strategies, and analytics monitoring. ● Built automated guest messaging, managed guest screening, and improved property performance through data tracking. Short-term Rental Virtual Assistant Good Shepherd Homestay (USA) Jan. 2020- Oct.2020 ● ● ● ● ● Located Short-term rental arbitrage opportunities for clients. Listed different properties to the other booking sites. Coordinated with cleaners, handymen, and maintenance teams to ensure seamless operations and timely turnover across all properties. Guest communication Customer support ● Master of Pharmacy (MPharm) Nnamdi Azikiwe University, Anambra State, Nigeria 2021 ● Bachelor of Science (BSc.) in Pharmacy Madonna University, Rivers State, Nigeria 2012 EDUCATION PROFESSIONAL TRAINING ● ● ● ● Customer Service Fundamentals Certified by Institute of Customer Relations Management 2015 Virtual Assistant Certified by ALX Africa Customer Service Fundamentals Certified by Coursera Airbnb Arbitrage, Airbnb Hosting,Co-host, and Optimisation by Udemy