Chinyere Obianuka

A1 Close ,11 Road, Egbeda, Lagos,-- OBIANUKA CHINYERE HANNAH EXPERIENCE PROFESSIONAL SUMMARY I am a result driven cold caller with 3 years of experience driving lead generation and appointment setting for sales team. I have proven track record of exceeding targets through persistent outreach and skilled communication. Adept at engaging prospect via phone,email and sms to uncover opportunities. I am passionate about contributing to bussiness growth through effective prospecting strategies. CORE QUALIFICATIONS • • • • • • • • • • • • • • • • SKILLS/ATTRIBUTE Communication skills Adaptability Active listening Scripting and messaging Objection handling Time management Tech proficiency Live chat operation Customer relation Lead generation Tools/Technology Hubspot Zendesk Call tools Follow up boss 2025 Cold Caller / Customer Contact Agent. Royal Chantelle Ltd. Anthony Village, Lagos. ❖ Initiate outbound calls to prospect to generate leads and set appointments ❖ Identify and qualify leads based on criteria ❖ Schedule appointment for sales representative ❖ Maintain accurate records of interaction, leads in CRM ❖ Conduct follow-up with leads. ❖ Engage existing and potential through phone to promote sales January- Call Center Agent/Telemarketer DKT International Nigeria, Iddo Lagos. ❖ Call Center Agent/Telemarketer DKT International Nigeria, Iddo, Lagos. ❖ Respond to incoming calls from customers to take their orders, answer questions and inquiries. ❖ Troubleshooting problems, provides information and handle complaints regarding the organization product and service. ❖ Keeping customers updated on the latest products in order to increase sales. ❖ Enter and update customers information in database. ❖ Support and manage relationships with current customers to maximize their lifetime value to the company. ❖ Contact potential or existing customers to inform about company services. ❖ Capture new leads and move them through the sales process. October 2018 - November 2022 Sales/Customer Relations Officer Right Price Advance Sales & Marketing | Ikeja, Lagos ❖ Improve sales and product brand visibility ❖ Assists clients in product demand composition and specification ❖ Increased month on month sales target stockiest outlet and retail outlets ❖ Resolved customer queries over the phone and by email. ❖ Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat. ❖ Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions. ❖ Actioned and resolved assigned customer queries within target timeframes. ❖ Navigated variety of customer support channels to resolve wide range of customer queries within target timeframes. ❖ Processed cash and card payments during busy shopping periods, limiting customer wait times. ❖ Built rapport with customers through courteous and professional communications. ❖ Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. ❖ Supported customers experiencing technical difficulties by quickly ❖ identifying issues, qualifying customer expectations and conducting troubleshooting to achieve timely first-time resolution. ❖ Input customer information, call notes and personal data. Language • English ADDITIONAL INFORMATION • References with regards to my resume will be provided on demand. January 2017 - September 2018 Office Administrator Gidi Cakes & Confectioneries | Surulere, Lagos ❖ Generated comprehensive e quality reports, presentations and spread-sheets. ❖ Managed office correspondence efficiently and timely, including emails, phone calls and mail. ❖ Monitored company expenses, scrutinizing areas for possible cost cuts. ❖ Answered department emails within target timeframes to meet company communication targets. ❖ Oversaw effective file management to keep office records up-todate. ❖ Maintained excellent team relationships by proactively helping others with complex problem-solving tasks. ❖ Communicated with office managers to understand department priorities and workload. ❖ Photocopied and printed documents on behalf of clerical support teams. ❖ Took messages from clients and relayed them to relevant staff promptly. ❖ Trained and mentored junior administrative team members in procedures. ❖ Connected with professionals in outside offices and distant locations to coordinate work. ❖ Used technical and detailed information to prepare comprehensive reports. ❖ Worked with accounting to collate financial records for management team budget meetings. ❖ Tracked expenditures against budget targets and spending limits. ❖ Sourced vendors for supply, office equipment and facilities maintenance needs. December 2015 - November 2016 School Teacher Government Secondary School | Agbor, Delta state ❖ Delivering classroom instructions ❖ Interpreting learning programs and materials ❖ Curriculum Specialist ❖ Data coach EDUCATION 2022 I.T support | Information technology Digital witch institute, Online, Lagos 2015 Bachelor of Science | Banking and finance Anambra state university, Igbariam, Anambra state 2011 Basic computer operations Computer scope institute, Alaba, Lagos 2010 GCSEs Subfab college, Alafia, Lagos