Chinyere Nwosu

Hello, welcome to my profile 😊

I am a seasoned Remote Customer Support Specialist and Certified Virtual Assistant with over 10 years of experience helping businesses deliver world-class and exceptional customer support and service.

With a strong foundation in customer experience management, I have successfully managed high volumes of customer interactions and implemented systems that raised satisfaction rates to 95% and reduced resolution times by over 70%. My approach is rooted in empathy, efficiency, and a deep understanding of supporting customers in a fast-paced, digital environment.

I am skilled in using CRM tools, calendar and inbox management systems, data analysis in Excel, and customer feedback loops to drive continuous improvement. I am also FMVA® certified with additional training in business acumen, financial analysis, and AI tools, which gives me a broader view of how excellent support contributes to business growth.

On the Hubstaff platform, I bring the reliability, communication, and self-management required to thrive in remote teams. I am highly organized, responsive, and comfortable working across different time zones and tools.

Whether you need a dependable Customer Support Pro**,** a results-driven Virtual Assistant, or someone who can wear both hats, I am here to help your business deliver standout experiences every day.

Let’s create something impactful together.