Chinyere Florence

CHINYERE FLORENCE AGOHA Role: Virtual Assistant | Administrative Support | Workflow Automation Professional Summary Detail‑oriented Virtual Assistant with experience in administrative support, customer service, and office management. Skilled in email management, calendar scheduling, data entry, research, and document organization. Experienced in supporting business operations and ensuring tasks are completed efficiently and accurately. Knowledgeable in workflow automation and digital productivity tools to streamline repetitive tasks and improve operational efficiency. Reliable, organized, and committed to helping businesses stay productive and focused. Key Skills                Virtual Assistance Administrative Support Email Management Calendar Management & Scheduling Data Entry & Database Management Internet & Market Research Customer Service & Client Communication Document Management Workflow Automation Basics Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Outlook Organization & Time Management Attention to Detail Professional Experience Secretary — BBTM Integrated Global Resources Ltd (2022 – 2026) - Managed office documentation, records, and administrative processes. - Scheduled meetings and maintained calendars for office activities. - Coordinated communication between departments and clients. - Assisted with organizing files, reports, and office documentation. Customer Care / Cashier — Chicken Republic, Port Harcourt (2020 – 2021) - Delivered excellent customer service and handled client inquiries. - Managed daily transactions and maintained accurate sales records. - Assisted customers with orders and ensured a positive experience. Administrative Assistant — Kekeads (2020) - Supported administrative tasks, including documentation and scheduling. - Maintained office records and assisted with operational coordination. Receptionist — ABC Online Business Center (2013 – 2015) - Managed front desk operations and customer interactions. - Assisted clients with computer services and office support tasks. Teacher — Iverok International School, Port Harcourt (NYSC 2021 – 2022) - Prepared lesson materials and supported student learning activities. - Developed communication and organizational skills while working with students. Education Bachelor of Arts (B.A.) – History and International Studies Imo State University, Owerri – 2019 Certifications      Customer Care Professional – Institute of Arts Management and Professional Studies (2022) Human Resource Management – Institute of Arts Management and Professional Studies (2022) Health Safety and Environmental Levels 1, 2 & 3 – Institute of Arts Management and Professional Studies (2022) Computer Desktop Publishing – Unique Computer Institute (2013) Virtual Assistant Training Program – Completed