Chinyere Ezema

Chinyere Rosemary Ezema (Nee Onah) Independent layout, Enugu,Nigeria. Cell: -, Email --Linkedin- https://www.linkedin.com/in/chinyere-rosemary-ezema PROFESSIONAL SUMMARY Experienced and results-driven virtual assistant with a proven track record in administrative assistance, customer service, scheduling, task coordination, project management, sales and marketing. With five years of experience providing exceptional support to executives and teams remotely, I excel in office management, travel planning, customer service and executing successful sales and marketing strategies. Proficient in utilizing technology to streamline processes, enhance productivity, and improve communication. My excellent communication and interpersonal skills enable seamless collaboration with clients and team members, contributing to strategic planning, team leadership, and creative problem-solving to achieve business objectives. Committed to ensuring smooth operations and the overall success of the team. SKILLS ● Administrative Support ● Sales ● Exceptional Customer Service ● Lead Generation ● Business Development ● Project Management ● Microsoft Office suite / Google suite ● Interpersonal skill ● Marketing ● Analytical ● Excellent Communication ● Time management WORK HISTORY 7/2024 to Current Customer Service creative Lifebushido ● ● ● Helping people resolve their complaints Creating and posting helpful content to resolve clients needs Active listening to clients and providing needed support 01/2024 to 06/2024 Executive Virtual Assistant Partfinda, Lagos Nigeria ● ● ● ● Served as the first point of contact for clients and visitors. Handled correspondence, emails, and phone calls. Managed basic accounting duties, such as processing invoices and expenses. Managed social media pages, creating and curating contents, engaging with followers, monitoring analytics and staying updated on trends to ensure content remains relevant. ● Managed schedules and calendars, maintained records and filing systems while ensuring office organization and efficiency. 10/2023 to 01/2024 Virtual Assistant (Growth Specialist) SocialBloomMedia USA ● ● ● ● ● ● ● Generated leads Did aggressive social media marketing DMs outreach Follow up on prospect Scheduling Setting Appointment Data Entry 10/2021 to 09/2023 Coca-cola Sales Representative Royal gleams concept and services ● ● ● ● ● ● ● Improved the customer base and increased sales by 30% through aggressive marketing, customer engagement and forging a lasting relationship with customers within the space of 3 months. Demonstrate features and qualities of products in order to educate and promote sales Handled all retail transactions with high degree of accuracy Developed and maintained a database of all customers and ensured timely response to feedback from them. Implemented an email organization system that reduced response time by 60%, resulting in improved client satisfaction. Assisted in organizing and conducting sales training for our teams and customers Cold calling 10/2019 to 09/2023 Marketing Specialist Chitest ultimate Beauty Spa ● ● ● ● ● ● ● ● ● Created and executed branding strategies that enhanced the spa's image and attracted new clients Managed social media accounts, including content creation, posting schedules, and engagement with followers, leading to increased online presence and customer engagement Developed compelling marketing content, including blog posts, social media updates, email newsletters, and promotional materials, to drive interest and sales. Built and maintained strong relationships with customers through personalized marketing efforts, leading to higher customer satisfaction and retention. Designed and implemented successful marketing campaigns that boosted sales and customer retention Conducted market research to identify trends, customer preferences, and competitive landscape. Organized and promoted events to increase brand awareness and drive sales. Collaborated with the sales team to develop marketing materials and strategies. Monitored and analyzed marketing metrics to assess campaign performance and make data-driven decisions for future strategies. EDUCATION National Open University of Nigeria (NOUN) 2016 - 2017 Post Graduate Diploma (PGD): Hiv and Aids Education & Management Federal university of Allied Science Enugu State Higher National Diploma (HND): Dental Therapy 2008 - 2012