Chinyere Empress Obidike

CHINYERE EMPRESS OBIDIKE Abuja, Nigeria | - |-| Linkedin PROFESSIONAL SUMMARY Resourceful Virtual Assistant and Customer Support Specialist with over 5 years of experience in dynamic and fast-paced environments. Proficient in calendar management, travel coordination, customer inquiries, and accurate record-keeping. Skilled at resolving issues, organizing data, and fostering strong client relationships while maintaining confidentiality and ensuring timely task delivery. Adept at optimizing processes through analytical problem-solving and meticulous attention to detail. CORE SKILLS               Virtual Assistance & IT Support Customer Service & Client Relations Administrative Support & Data Entry Email and Chat Support Email Management & Calendar Coordination Research, Reporting, & Documentation CRM Tools (Hubspot, Freshdesk, Trello, Calendly, Monday.com ) Lead Generation and Cold Calling Appointment Setting and Scheduling Strong Communication & Interpersonal Skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Social Media Management Experience with online collaboration tools (Slack, Trello, Google Workspace) Adaptable & Quick Learner PROFESSIONAL EXPERIENCE Virtual Assistant Rattaya Furniture | September 2024 – February 2025      Efficiently managed executive calendars, coordinated an average of 50+ monthly meetings, streamlined email communication, and ensured an 85% response rate within 24 hours. Validated email lists using tools like Verify and Hunter.io, achieving an 85% accuracy rate in maintained contact databases. Provided administrative support, including organizing 100+ files monthly, coordinating seamless travel arrangements, and preparing detailed reports that enhanced decision-making efficiency. Facilitated lead generation, increasing qualified leads by 30%, tracking sales conversions with a 20% improvement in close rates, and analyzing customer data to refine marketing strategies. Managed social media accounts, boosting engagement by 40%, responding to messages within an average of 2 hours, and effectively promoting furniture collections to drive a 25% increase in sales inquiries. Virtual Assistant Osita Popcorn Charity Organization | January 2022 – August 2024      Successfully scheduled and coordinated 100% of meetings and calendars, ensuring seamless time management and reducing scheduling conflicts by 80%. Maintained and updated donor and beneficiary databases with 80% accuracy, leading to a 25% increase in donor retention and more effective outreach. Facilitated smooth coordination of charity events, increasing participation by 55% and improving overall event efficiency. Managed social media accounts, boosting awareness and engagement by 50%, resulting in a 30% increase in donations and volunteer sign-ups. Conducted in-depth research to align projects with organizational needs, enhancing budget efficiency by 20% and reducing unnecessary expenditures. Sales Representative International Travel Network (ASAP Tickets) | April 2024 – December 2024      Provided tailored travel advice to clients, achieving an 85% satisfaction rate by addressing individual needs and preferences. Successfully booked transportation and accommodations while providing detailed information on required travel documents. Met and exceeded sales targets by 20%, increasing profitability and customer retention. Resolved travel issues and complaints with an 80% resolution rate, maintaining a high standard of client trust and loyalty. Maintained client information with 100% confidentiality, ensuring compliance with data protection standards. Customer Support Officer Rattaya Furniture | August 2021 – June 2024      Delivered timely and professional support across phone, email, chat, and social media, achieving a 97% customer satisfaction rate. Resolved 90% of customer issues independently, escalating only complex cases to ensure swift resolution. Utilized in-depth knowledge of products and policies to provide accurate solutions, contributing to a 15% improvement in first-contact resolution. Collected and analyzed customer feedback, driving a 20% enhancement in service quality and customer experience. Collaborated with teams to address complex issues, ensuring 75% of escalated cases were resolved within set timelines. Customer Experience Manager Sterling Bank Plc, Port Harcourt | August 2018 – July 2020      Managed customer satisfaction initiatives, addressing inquiries and complaints, resulting in an 80% customer retention rate. Delivered exceptional support for banking transactions, ensuring an 88% customer satisfaction score and reducing transaction errors by 30%. Cross-sold bank products and services, achieving a 20% increase in product adoption by tailoring solutions to meet customer needs. Utilized multiple software systems to access and update customer details with 100% accuracy, reducing processing errors by 25% Acted as the primary point of contact, resolving disputes efficiently and improving resolution time by 15%, leading to a 40% reduction in escalated cases Centralized Account Management Officer Sterling Bank Plc | June 2017 – July 2018    Managed and updated customer records in the core banking application, ensuring accuracy and compliance with regulatory standards. Reviewed and vetted account opening forms and customer documents, thoroughly scrutinizing highrisk accounts. Organized team workflows and tasks to achieve goals, meet deadlines, and deliver exceptional internal customer service. EDUCATION Bachelor of Science (B.Sc) in Accounting Abia State University, Uturu, Abia State, Nigeria | 2010 – 2014 CERTIFICATIONS      Technical Support Fundamentals – Coursera, May 2025 In-Demand IT Skills – Digital Witch Academy, 2024 The fundamentals of digital Marketing – Grow with Google Africa, 2020 Customer Service Certification – Saylor Academy, 2019 Diploma in Consumer Behaviour – Alison, 2019