Chinyere Empress Obidike

CHINYERE EMPRESS OBIDIKE ABOUT ME CHINYERE EMPRESS OBIDIKE Virtual Assistant Page 01 CHINYERE EMPRESS OBIDIKE Hello, I’m Chinyere Empress Obidike Virtual Assistant Resourceful Virtual Assistant and Customer Support Specialist with over 5 years of experience in dynamic and fast-paced environments. Proficient in calender management, travel coordination, customer inquiries, and accurate record - keeping. Skilled at resolving issues, organizing data, and fostering strong client relationships while maintaining confidentiality and ensuring timely task delivery. Adept at optimizing processes through analytical problem-solving and meticulous attention to detail. Page 02 CHINYERE EMPRESS OBIDIKE EDUCATION 1. Abia State University, Uturu, Abia State, Nigeria Bsc. Accounting [-] 1. In- Demand IT Skills Digital Witch Academy,2024 2. The Fundamentals of Digital Marketing Grow with Google Africa,2020 3. Customer Service Certification Saylor Academy, 2019 4. Diploma in Consumer Behaviour Alison, 2019 Page 03 CHINYERE EMPRESS OBIDIKE EXPERIENCE 01. 02. 03. Virtual Assistant - Rattaya Furniture [ sept. 2024 - feb 2025 ] Virtual Assistant - Osita Popcorn Charity Org. [ Jan. 2022 - Aug 2024] 05. Customer Experience Manager - Sterling Bank Plc [ Aug. 2018 - July 2020 ] 06. Centralized Account Management Officer - Sterling Bank Plc [ June. 2017 - July 2018 ] Sales Representative - International Travel Network [ ASAP Tickets] [ April. 2024 - Dec. 2024] 04. Customer Support Officer - Rattaya Furniture [ Aug. 2021 - June 2024 ] Page 04 CHINYERE EMPRESS OBIDIKE Skills & Expertise Virtual Assistance & IT support Customer Service & Client Relations Administrative Support & Data Entry Email & Chat Support Email Management & Calender Coordination Research, Reporting & Documentation CRM Tools [ HubSpot, Freshdesk, Trello, Calendly, Monday.com] Lead generation and Cold calling Appointment Setting & Scheduling Strong Communication & Interpersonal Skill Proficient in MS Office Suite [ Word, Excel, Powerpoint] Social Media Management Collaboration Tools [ Slack, Trello, Google Workspace] Adaptable & Quick Learner Page 05 CHINYERE EMPRESS OBIDIKE CRM & Sales Automation - Hubspot, zendesk,freshdesk ,Salesforce, Pipedrive, Lemlist. Lead Generation & Prospecting - Apollo.io, Linkedin Sales Navigator, Google Map. Cold Calling & Outreach - Aircall, Justcall, RingCentral. Appointment setting & Scheduling : Calendly, Picktime, Zoho Booking, Google Calender. Email & Workflow Automation: Zapier, Mailshake, Outreach.io Project & Task Mgt : Asana, Trello, Click up Communication & Collaboration : Slack, Google Workspace ( Gmail, google Chat, Docs, Calender) Data Entry : Spreedsheet, Google sheet, Jot form. Page 06 CHINYERE EMPRESS OBIDIKE PROJECTS Data Entry I specialize in accurately inputting , Organizing & verifying data Using Spreadsheet, database, and CRM tools while maintaining confidentiality and ensuring timely, reliable delivery for both one time tasks and ongoing support. Page 07 CHINYERE EMPRESS OBIDIKE PROJECTS - Email Management I managed and Organized inboxes by sorting, filtering,& prioriting important emails for prompt responses, streamlined workflows by implementing automation tools for sorting , reminders & follow - ups, ensuring efficient email management. - Communication Management I addressed customer questions, concerns & request through various channels such as phone, email, chat & social media Page 08 CHINYERE EMPRESS OBIDIKE PROJECTS - Calender Management I efficiently managed schedules, appointments, meetings and events for business owners & executives, utilizing Google calender to track milestones & ensure smooth operations & timely project completion - Project Management I Successfully Planned , organized & executed projects for an organization, ensuring they were completed efficiciently and effectively. Page 09 CHINYERE EMPRESS OBIDIKE PROJECTS - Lead Generation I Successfully identified, engaged & nurtured high-quality leads for business, ensuring a seamless & efficient conversion process that drives growth & revenue. - Social Media Management I Managed and Created social media content for brands. This approach ensured consistent audience engagement & enhanced brand visibility. Page 10 CHINYERE EMPRESS OBIDIKE PROJECTS Travel Plan I Created a comprehensive travel pack that includes the itenary,budget, flight details, accomodation information, meeting agenda, and a general overview. This pack is designed to help my clients stay organized & well prepared for their trips, making travel smoother & more efficient. Click the link below to view travel pack. CLICK HERE Research on AI Trend in Data Entry I Compiled a research pack that explores current AI trends in data entry, including insights on automation tools,data processing innovations, cost efficiency, and the evolving role of virtual assistants in this space. This Pack helps clients stay informed and make strategic decisions based on emerging technologies in the data entry field. click the link below to view the pack. CLICK HERE Event Plan I Put together a detailed event planning pack for the Manchester Tech Festival, which includes the event schedule, budget breakdown, Vendor and venue details,logistics, and a high -level overview of key activities. This Pack ensures smooth coordination & helps all stakeholders stay aligned throughout the planning process. Click the link below to view the event pack. CLICK HERE Page 11 CHINYERE EMPRESS OBIDIKE PROJECTS Responses to Customers inquiries via Email I have compiled a collection of professional email responses to various customer inquiries, including order updates, product availability, and service-related questions. These responses demonstrate my communication skills, attention to detail & commitment to providing excellent customer support. Click the link below to view the sample responses. CLICK HERE -Cold call and outreach script I successfully made cold outbound calls to key decision makers, turning prospects into buying customers Page 12 CHINYERE EMPRESS OBIDIKE TESTIMONIALS Chinyere is an exceptional Virtual Assistant who streamlined our operations, improved client communication and managed our CRM tools effectively. Highly recommended. - Osita Popcorn Working with Chinyere has been an absolute pleasure! Her attention to detail, professionalism, and ability to handle tasks efficiently have greatly improved our workflow. She consistently goes above and beyond to ensure everything runs smoothly. - Rattaya Furniture Page 13 CHINYERE EMPRESS OBIDIKE Thank you Page 13