Chinyere Eluwa

CHINYERE ELUWA -|Edo State, Nigeria-LinkedIn ID: linkedin.com/in/chinyere-eluwa PROFESSIONAL SUMMARY Enthusiastic and results-driven professional with extensive expertise in operations management and overall administrative support and a knack for streamlining processes. Proven leadership experience in driving a 30-member team to achieve revenue growth, exceptional customer service, and productivity enhancements resulted in a 60% reduction in operational costs, a 45% increase in organizational profits, and a 30% boost in customer retention. Adept at fostering and maintaining relationships with 100+ clients, and recognized for instrumental contributions in rescuing an organization from a 75% loss and facilitating a client's success in securing significant business deals through strategic networking and lead generation. Seeking a challenging role in a dynamic industry to further develop skills, achieve personal growth, and deliver added value AREA OF EXPERTISE/SKILLS ● ● ● ● Problem-Solving and Troubleshooting Teamwork and Collaboration Active Listening Cold Calling and Appointment Scheduling ● Customer Service (Email, Phone, and Live chat) ● Lead Generation ● Effective Communication ● Clients Management ● Technical Skills ● Microsoft Suite ● Online Research ● Travel Arrangement ● Operations Manager ● ● ● ● ● ● ● ● Team Management Google Workspace Attention to Detail Data Entry Strong Work Ethics Project Management Administrative duties Community Manager WORK EXPERIENCE Client Success/Operations Manager 1 year ConcreteRose Workforce Solutions ● Acted as the second-in-command to the chief executive officer and played a pivotal role in executive decision-making, contributing to a 20% increase in company growth ● Onboarding clients and new team members ● Established and maintained strong relationships among team members, introducing fun and team-building activities. ● Handled legal matters, including business name registration for the organization. ● Ensured team members had access to their workspaces and work tools and the workplace was conducive improving workplace satisfaction by 35% ● Provided guidance, support, and ongoing training to enhance team performance and professional development. ● Track and report on key performance indicators (KPIs), providing insights and recommendations for continuous improvement and improving operational efficiency by 50%. ● Implemented SOP writing for the different departments in the organization, reducing departmental errors by 30% ● I oversaw the implementation of operational procedures and strategic planning to improve efficacy and efficiency. ● Worked with team leaders to ensure operations were coordinated and carried out smoothly. ● Workflow procedures were streamlined, increasing operational efficiency by 60%. ● Conducted routine evaluations to pinpoint areas in need of development and put corrective action plans into place. ● Had a significant impact on the allocation of resources and budget planning to maximise operational capabilities, saving the company 10% in operational costs monthly. Virtual Administrative Assistant 1 year 8 months Jenbackman Illustration - Toronto, Canada ● Managed the clients’ calendars, emails, and social media pages and scheduled appointments as instructed. Through the use of a more effective scheduling system, a decrease in double bookings, and prompt response times for meeting requests, a 20% increase in client satisfaction was attained. ● Independently coordinated the administrative needs of the organization. ● Reduced the amount of time spent on repetitive tasks by 15% through streamlined administrative procedures, freeing up more time for strategic projects. ● Expense reporting. Managed and kept records of all receipts and purchases with the Wave application. It produced a more accurate financial reporting process and a 25% decrease in errors. ● Engaged in both personal and business web research for the organization that contributed to the identification of new business opportunities, leading to a 10% increase in client acquisition. ● Completed general administrative tasks as delegated by the client with skill, including data entry, record keeping, filing and retrieval systems, project presentations, and more, reducing errors and increasing data entry accuracy by 15% ● I resolved many office problems independently and facilitated solutions, conferring with supervisors to resolve the most complex issues. ● I received, processed, and tracked all bills and expense reimbursements, resolving billing issues. ● Prepared communication, including minutes, slides, agendas, emails and reports ● Formated and converted documents following the client’s instructions ● Effectively handled travel arrangements and accommodation bookings, reducing travel expenses by 10% by identifying cost-effective options without compromising on quality. ● Successfully created Excel sheets and research documents based on topics assigned ● I researched LinkedIn to search for connections in the client’s niche, expanding the client’s professional network by 30% within 6 months, resulting in more opportunities for business partnerships and collaboration. ● Improved the client’s social media pages to increase followers by 40% on Instagram and LinkedIn ● Improved meeting efficiency by 20% through concise note-taking and accurate minutes, facilitating quicker decision-making and action item tracking. ● Executed the task of skillfully typing client information, creating spreadsheets, and verifying them against source documents at different stages during the process. ● With the use of tools such as MS Suite (including Excel sheets) and Google Workspace (including Google Sheets), I took orders and entered them into the internal system. ● Proactively made eye-catching designs for social media posts ● Creatively designed Flyers and promotional leaflets Virtual Assistant/Data Entry Specialist [Freelance] Pennsylvania Cancer and Regenerative Medicine Centre - Doylestown, USA 2 months ● Carried out data entry tasks for the client with high accuracy. ● Reviewed and verified data for accuracy, completeness, and consistency, leading to a 15% decrease in data inconsistencies and an enhancement in the general quality of the data. ● It was ensured that established protocols and standards for data entry and management were strictly followed. Enhancing data security and integrity, 100% compliance with data management protocols was attained. ● Identified and rectified discrepancies or errors in data, ensuring data integrity. ● Prepared regular reports on data entry activities, progress, and issues encountered. ● Carried out web research for the client. ● Successfully organized and updated the organization's website, resulting in a 30% increase in user engagement. ● I accurately entered alphanumeric data from a variety of sources into a database. ● Executed information extraction from the website. EDUCATION Ahmadu Bello University, Kaduna State, Nigeria 3 years Master of Science (M.Sc.) in Pharmaceutical and Medicinal Chemistry Nnamdi Azikiwe University, Anambra State, Nigeria 4 years Bachelor of Science (B.Sc.) in Pure and Industrial Chemistry CERTIFICATIONS AND AWARDS ● ● ● ● ALX Virtual Assistant Programme Certified by ALX_Africa Handling Abusive Customers is certified by LinkedIn Learning Customer Service: Problem Solving and Troubleshooting, Certified by LinkedIn Learning Google Workspace is certified by Coursera INTERESTS ● Traveling ● Volunteering and Community Involvement ● Interacting with people ● Reading ● Playing Volleyball ● Listening to Music LANGUAGES Igbo - Native English - Expert Hausa - Conversational