Chinyere Eluwa

CHINYERE ELUWA Edo State, Nigeria | --| LinkedIn ID: linkedin.com/in/chinyere-eluwa PROFESSIONAL SUMMARY Enthusiastic and results-driven professional with expertise in operations management, administrative support, and customer support. Proven leadership in driving a 30-member team to achieve significant revenue growth, customer service excellence, and productivity enhancements. Adept at fostering relationships with 100+ clients, rescuing organisations from financial loss, and facilitating business deals through strategic networking. Seeking a challenging virtual administrative assistant role to develop skills further and deliver added value. WORK EXPERIENCE Virtual Executive Administrative Assistant May 2023 - June 2025 Tenera Processing and Extraction ●​ Provided executive support to the CEO, managing email and calendars, and improving email response time by 60%. ●​ Coordinated meetings with stakeholders and prospective clients, increasing stakeholder engagement by 45%. ●​ Set up and managed automation workflows using Zapier and Airtable, reducing manual tasks by up to 40% ●​ Professionally handled inbound and outbound calls, supporting customers through chat, phone, and email, increasing the retention rate by 45% using Openphone. ●​ Conducted web research to assist in decision-making and data entry tasks, enhancing data accuracy by 70%. ●​ Created SOPs and setup guides with Loom videos and screenshots for seamless team training. ●​ Provide administrative support to employees as needed. ●​ Managed the databases, boosting data accessibility and retrieval efficiency by 40%. ●​ Coordinated blogs, web copies, and email blasts, leading to a 35% increase in content output. ●​ Handled additional tasks as assigned by the CEO, contributing to a 30% overall productivity increase. Virtual Administrative Assistant March 2022 - November 2023 Jenbackman Illustration, Toronto, Canada ●​ Managed clients’ calendars, emails, social media, and appointment scheduling. ●​ Enhanced scheduling systems improved client satisfaction by 40%. ●​ Streamlined administrative procedures, saving 35% of time on repetitive tasks. ●​ Managed expense reporting, reducing errors by 25%. ●​ Conducted web research, identifying new leads and business opportunities, and increasing client acquisition by 40% ●​ Handled travel arrangements, reducing expenses by 25%. ●​ Sourced resource persons, boosting efficiency by 30%. ●​ Improved social media engagement, increasing followers by 40%. ●​ Enhanced meeting efficiency by 30% with effective note-taking and minutes. Customer Service Professional/Team Lead August 2009 - November 2015 MTN Nigeria Communications Limited ●​ Identified and resolved customer queries effectively and efficiently while maintaining an acceptable service quality standard, solving 200+ complaints weekly. ●​ Answered technical phone and email inquiries ●​ Resolved product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution ●​ Professionally handled inbound and outbound calls, supporting customers through chat, phone, and email, increasing retention rate by 45%. ●​ Made over 100 calls daily, resolving customer complaints on the first call. ●​ Made use of customer relationship management (CRM) and other relevant tools to manage customers and increase profitability by 30%. EDUCATION Ahmadu Bello University, Kaduna State, Nigeria February 2011 – November 2014 Master of Science (M.Sc.) in Pharmaceutical and Medicinal Chemistry Nnamdi Azikiwe University, Anambra State, Nigeria Bachelor of Science (B.Sc) in Pure and Industrial Chemistry September 2001 - November 2005 CERTIFICATIONS AND AWARDS ●​ ALX Virtual Assistant Programme Certified by ALX_Africa ●​ Customer Service: Handling Abusive Customers, Certified by LinkedIn Learning ●​ Customer Service: Problem Solving and Troubleshooting, Certified by LinkedIn Learning ●​ Customer Service: Serving customers through Chat and text, Certified by LinkedIn Learning ●​ Google Workspace Certified by Coursera ●​ Asana Workflow Specialist Certificate – Asana Academy ●​ AWS and Azure Cloud Computing and Cybersecurity Certifications ​ PORTFOLIO SKILLS Administrative Support Customer Support/Data Entry Problem-Solving/Trouble shooting Attention to detail Email and Calendar Management Social Media Management Excellent Communication Cold Calling and Appointment Setting Project Coordination Automation & Workflow Design Travel Booking and Arrangement Multitasking Tech Problem-Solving and Troubleshooting Typing (41 WPM, 100% Accuracy) TECHNICAL PROFICIENCIES ●​ Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) ●​ Project Management Tools (Asana, Trello, ClickUp, Monday.com, Basecamp, Notion) ●​ Google Workspace (Docs, Sheets, Slides, Calendar) ●​ Canva ●​ Customer Relationship Management (CRM) Software: Zendesk, Hubspot, Siebel CRM ●​ Automation: Zapier, Airtable, Make ●​ Lead Generation Software (Ulinc, Apollo.io, ContactOut, CrunchBase, LinkedIn, LeadScrape, Hunter.io, NeverBounce) INTERESTS Travelling Interacting with people Reading Volleyball Volunteering and Community Involvement Listening to music LANGUAGES Igbo - Native English - Fluent Hausa - Conversational