Chinyere Anaetu

CHINYERE ANETU Professional Summary A dedicated research assistant, beta tester, admin and customer support personnel with 4 years of experience onsite, and over 2 years providing exceptional virtual assistance to executives, teams, and organizations, in order to effectively contribute to the actualization of organizational goals. A great team player with ability to rationalize and come up with new ideas on the go, resourceful and result oriented with ability to work under pressure with minimum supervision and proficient with various business productivity software including Microsoft office suite and Google workspace. Training to become a professional Research Analyst and UI-UX Designer Skills and Competencies         Microsoft Office programs including outlook, excel, word, teams, and power point Google Suite programs including docs, slide, sheets, mail, meet, drive Research skills Calendar Management skills Appointment setting skills IT skills Project Management Presentation skills           Data Entry Customer service Email skills Responding to enquiries Discreet and confidential Problem-Solving and decision making Managing multiple priorities simultaneously Excellent attention to details Effective communication skills Fanatical learner Work History Executive Administrative Assistant 3/2021 till date FeedbackHall Limited (Customer Review Firm)  Answered email queries in the inbox and on other platforms.  Scheduled all appointments including travel bookings.  Maintained day-to-day administrative work, including databases, filing systems, etc.  Generated leads and updated registered customers data for smooth day-to-day running of the business  Wrote blog contents leading to increase in website traffic and engagement  Conduct consumer research  Order necessary office supplies Research Assistant | Website Administrator 8/2018 – 3/2020 FeedbackHall – Enugu, Nigeria  Researched, collected, analyzed, and interpreted consumer survey data  Assisted with drafting business plans for Small and Medium Enterprises  Communicated with customers and answered to enquiries about the website.  Analyzed performance of all research programs to identify the best opportunity for optimization  Analyzed website data, performed data update on the website admin  Edited 80% of product images on the website for easy recognition of brands by customers  Assisted with email marketing using mail chimp Customer Service Representative | Receptionist 3/2020 - 3/2021 FeedbackHall – Enugu, Nigeria  Managed the call centre team  Attended to customers’ complaints regarding registrations, processed tickets, and ensured prompt solutions.  Provided technical support for website subscribes and mobile app issues. Account/Business Education Teacher 2/2011 – 9/2015 St. Theresa’s College Ogba, Lagos State, Nigeria  Taught Accounting in the senior section and Business Studies in the junior section of the school  Prepared lesson plan and note  Assisted, guided, inspired and motivated students to participate in classroom activities  Checked students’ assignment and notes in the class  Designed mentoring programs for students in press and current affairs club  Assisted in the preparation and grading of students’ projects and assignments, data entry and update using Microsoft tools. Receptionist /Appointment Setter Gingerchest Promo  Scheduled all appointments  Answered emails, calls, and live chat  Typed all manuscripts and official documents.  Updated spreadsheet records  Data research 8/2008 – 12/2010 Freelance Experience  Virtual Assistant 8/2020 – 7/2022 Blesson Services – Enugu, Nigeria  Answered phone inquiries, email and correspondences following up to ensure well rounded sensitization of leads. Sent and monitored cold email campaigns for product marketing  Handled all appointment booking and scheduling in a timely manner  Attended and recorded company video conferences and minutes of meetings  Prepared meeting agenda and presentation slides  Conducted basic research regarding topics as assigned by client  Managed social media content posting and responded to inquiries. Education Bachelor’s Degree: BUSINESS EDUCATION AND MANAGEMENT (First Class Hon.) University of Nigeria 2018 Nigeria Certificate in Education (NCE): BUSINESS EDUCATION College of Education Jalingo (North-East) Nigeria 2006 Professional Trainings and Certifications Coursera  Foundations of Project Management Google  Google Digital Skills LinkedIn Learning  Building Rapport with Customers  Creating Positive Conversations with Challenging Customers  Customer Service Foundations  Customer Service: Call Control Strategies  Customer Service: Problem Solving and Troubleshooting  De-Escalating Conversations for Customer Service Articles Published  Qualitative Investigation of the Impacts of COVID-19 Lockdown on Responsible Consumption among Women in Enugu State, Nigeria (2021)  Availability and Utilization of E-Learning Technologies for Improving Teaching and Learning of Business Education Programme in Public Universities in Enugu State (2020) Conference Attended  Faculty of Vocational and Technical Education in Collaboration with NKB Lucubrate Norway (2019). Education policy and development of African systems for sustainable industries. University of Nigeria