Chinwenwa Ikeh

Chinwenwa Martha Ikeh Remote linkedin.com/in/chinwenwa-ikeh Professional Summary Customer Support and Operations Professional with 5+ years of hands-on customer support experience and over 10 years of communication and training expertise. Certified Virtual Assistant with proven success in remote support, team supervision, workflow optimization, and CRM management. Skilled in AI-assisted content creation, process improvement, and delivering high-quality customer experiences in fast-paced startup environments. Core Skills ● ● ● ● ● ● Customer Support (Email, Chat, CRM) Customer Success & Client Retention Team Onboarding & Supervision Virtual & Executive Assistance Workflow Automation & Reporting AI-Assisted Content Creation (Images, Video, Ads) Relevant Experience Customer Support Supervisor Internflare | Remote | Sept 2025 – Present ● Progressed from Intern → Team Lead → Supervisor by demonstrating ownership and problem-solving skills ● Supervised daily customer support operations, ensuring high-quality service delivery and SLA compliance ● Onboarded and trained 50+ interns on customer communication, problem-solving, and support workflows ● Implemented ClickUp for ticket tracking, progress monitoring, and performance analytics ● Developed SOPs and training materials to standardize support processes Key Achievements: ● ● Reduced response times and improved resolution rates through process optimization Maintained high customer satisfaction by coaching and monitoring team performance Freelance Operations & Communication Assistant Remote | Feb 2023 – Present ● ● ● ● Managed inboxes, schedules, and digital documentation for online programs Drafted professional client communications, improving turnaround time by 40% Conducted research and organized data into structured reports for business decisionmaking Assisted with CRM management and clean-up to ensure accurate lead tracking Communication & Training Specialist Daati’s Pride School & Christ the King College | 2011 – 2023 ● ● ● ● Delivered structured training programs and documentation for diverse audiences Created guides and knowledge resources similar to customer support knowledge bases Managed performance tracking and improvement plans for learners, translating to team coaching skills Facilitated communication, engagement, and issue resolution with students and parents Telemarketer & Client Support Representative Moon-Arc Realty | 2011 – 2016 ● ● ● ● Handled inbound and outbound customer calls using HubSpot and Trello Closed sales by clearly presenting product benefits Addressed client concerns professionally while maintaining brand trust Maintained accurate customer records and follow-up logs Education B.A.Ed. English Language — Obafemi Awolowo University Certifications ● ● Customer Service Fundamentals — Coursera Lead Management in Salesforce — Coursera ● ● ● ● ● Sales and CRM Overview — Coursera Digital Marketing Fundamentals — IIDE Strategy of Content Marketing — Coursera In-Demand IT Skills Training — Digital Witch AI Content Creation & Filmmaking — AI Naija Studio Tools & Technologies Google Workspace | Slack | Trello | ClickUp | HubSpot | Monday.com CRM Management | Documentation & Reporting AI Image & Video Generation | AI-Assisted Ad Creation