CHINWENDU OGBODO
IKEJA, LAGOS STATE NIGERIA
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SALES /CUSTOMER SERVICE REPRESENTATIVE
PROFESSIONAL SUMMARY
Customer-oriented retail professional well-versed in driving sales,
building customer loyalty, and providing exceptional customer service.
Skilled at identifying customer needs and offering appropriate solutions.
Proven track record of consistently meeting and exceeding sales goals and
delivering customer satisfaction.
Aiming to leverage my abilities to successfully fill the vacancy on your
team and lend my combined knowledge and skills to enhance business
performance
SKILLS
CRM/workflow tools proficiency
Client Service
Google and Microsoft Office Suites
Sales Development
Project management and Business
EXPERIENCE
Development
Troubleshooting and
JIJICARS (Formerly CARS45), Lagos State Nigeria
SALES ASSOCIATE/CUSTOMER SERVICE
SEPTEMBER 2021 - PRESENT
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Responsible for entire sales channel of my assigned Car inspection
center
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Grow sales revenue and margin within my assigned center
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Maintain well organized, up-to-date, and accurate sales
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Documentation And Reporting
SalesForce, Hubspot, Trello, Slack,
Zendesk knowledge
Appointment setting
Cold and warm call skills
information and activity reports via CRM
Lead Generation
Responsible for end-to-end operational activities of all centers
Strong Communication and
within my territory
Interpersonal Skills
Develop and maintain long-term relationships with new and
Email and Calendar management
existing customers to expand business within the territory
AIRBnB
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Closing Sales and Leading customers through the purchasing process
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Prepare and maintain various records, reports, correspondence
and other departmental tasks as assigned by my supervising
manager
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Problem-Solving skills
Data Entry
LANGUAGES
Assisted customers with product selection to ensure customer
satisfaction.
ENGLISH, IGBO - Fluent
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Demonstrated exceptional customer service skills, resolving
HAUSA - Basic
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customer complaints efficiently and courteously.
Built relationships with potential customers by providing helpful
advice on product selection
LEAP DOMICILIARY CONSORTIUM, DURUMI 1 FCT
EXECUTIVE ASSISTANT
AUGUST 2015 - DECEMBER 2020
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Exhibited strong organizational skills to manage multiple projects
simultaneously.
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Provided administrative support services such as preparing reports,
transcribing meeting minutes, and conducting research.
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Demonstrated proficiency in calendar management, scheduling and
coordinating executive-level meetings.
DIAMOND BANK PLC, Maitama FCT
RETAIL SALES EXECUTIVE
OCTOBER 2014 - JUNE 2015
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Responsible for sales activities in my assigned branch office
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Met with clients and presented products and services
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Promoted Products and services to clients, answered queries, offered
advice and introduced new services.
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Ensured the highest level of customer satisfaction by providing
personalized service.
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Demonstrated ability to manage customer relationships, identify
opportunities and close sales.
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Maintained a thorough knowledge of all products, services, and
pricing to deliver accurate customer service.
National Youth Service Corps (Batch A),
Ogwe Comp.Sec. School, Ukwa West LGA ABIA STATE
COMPUTER STUDIES TEACHER
MAR 2013 - FEB. 2014
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Designed lesson plans that incorporated current trends and
innovations within the field of computer studies.
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Conducted professional development sessions for colleagues on
integrating technology into classroom instruction.
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Utilized technology-based resources to enhance teaching
effectiveness for Computer Studies classes.
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Taught basic computer skills such as word processing, spreadsheets,
and presentation software.
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Employed a variety of instructional techniques such as lectures,
demonstrations, simulations, and hands-on activities when teaching
computer studies subjects.
INDUSTRIAL TRAINING, ENUGU STATE LIBRARY BOARD
LIBRARY INTERN
MAR 2010 - JUNE 2010
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Researched information sources for librarians needing assistance
with reference questions from patrons.
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Developed excellent customer service skills by assisting patrons with
locating and borrowing library materials.
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Cataloged, shelved, and maintained library collection.
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Ensured accuracy of data entry into the library's online database
system.
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Conducted inventory checks of visual and audio-visual materials to
ensure accurate up-to-date record in the system.
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Checked books in and out of the library.
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Coded, classified, and cataloged books, publications, films,
audio-visual aids, and library materials based on subject matter or
standard library classification systems.
EDUCATION
University Of Maiduguri, Borno State — Degree
DECEMBER 2012
Bachelor of Science (B.S.) Library and Information Science
University of Maiduguri Demonstration Sec. School
Borno State — SSCE
AUGUST 2007
Army Childrens’ Primary School Maimalari Cantonment
Borno State — First School Leaving Certificate (FSLC)
AUGUST 2004
LICENSES/CERTIFICATIONS
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CLN (Certified Librarian Of Nigeria), Librarians'
Registration Council Of Nigeria (LRCN) 2019
Customer Service: Serving Customers Through Chat
and Text, LinkedIn 2024
B2B SALES FOUNDATION Certification, LinkedIn
2024
IT SUPPORT TRAINING, DIGITAL WITCH 2023
