Chinwendu Ogbenna Ifeanyichukwu

CHINWENDU BENEDINE, OGBENNA IFEANYICHUKWU Uyo, Nigeria | -- www.linkedin.com/in/chinwendu-ogbenna-ifeanyichukwu SUMMARY Customer-focused and performance-driven professional with over 4 years of experience delivering high-impact customer service solutions in the banking and media sectors. Proven ability to resolve customer issues swiftly, build long-term client relationships, and exceed service level expectations. Skilled in CRM software, digital banking support, and cross-functional collaboration. Passionate about enhancing customer satisfaction and operational efficiency in fast-paced environments. EDUCATION Michael Okpara University Of Agriculture – Abia, Nigeria BSc, Library and Information Science. October 2013 – September. 2018 WORK EXPERIENCE Customer Service Representative January 2022 - Present Wema Bank – Eket Branch, Akwa Ibom, Nigeria ● Delivered high-quality service to an average of 50+ customers daily, maintaining a 95% satisfaction rating. ● Resolved complex inquiries involving online banking, USSD services, and PIN resets with a 98% first-contact resolution rate. ● Leveraged CRM platforms (Fresh desk, Finacle, CSMS) to track and escalate issues, reducing resolution time by 20%. ● Proactively identified customer needs and recommended personalized solutions, increasing retention and referrals. ● Ensured compliance with bank protocols and financial regulations, minimizing risk and enhancing data security. Office Assistant November 2021 - January 2022 Vanguard Newspaper – Umuahia Sub-Branch, Abia , Nigeria ● Streamlined administrative operations, improving documentation accuracy by 30%. ● Maintained supply inventory and liaised with vendors to ensure uninterrupted office operations. ● Coordinated advertisement placements and supported publication processes. Academic Tutor (NYSC) November 2019 - November 2020 Olokoro Boys High School – Abia, Nigeria ● Developed and implemented engaging lesson plans, improving student academic performance by 25%. ● Managed student records and supported administrative scheduling, enhancing overall operational flow. ● Organized school-wide events to foster student participation and morale. SKILLS Data Entry & Documentation Customer Relationship Management (CRM) Digital & Online Banking Support Communication & Interpersonal Skills Multitasking & Time Management Conflict Resolution & Empathy INTERESTS Reading Customer Engagement Trends CERTIFICATIONS & PROFESSIONAL DEVELOPMENT Customer Service Excellence Conflict Resolution Skills Time Management & Prioritization Marketing Analytics & KYC Compliance Data Analysis Using Microsoft Excel Communication in the 21st Century Workplace Jobberman (2024) UCI Division of Continuing Education (2023) Starweaver (2024) Macquarie University (2022) Coursera Project Network (2024) UCI (2022) Complaint Handling & Issue Resolution Sales Support & Product Knowledge MS Office Suite (Word, Excel, PowerPoint) Technology The Growth Mindset Personal Branding International Business Operations She Codes Tech Training for Women UC Davis (2024) University of Michigan (2024) University of Colorado Boulder (2023) (2024)