Chinwendu Millicent Anozie

ANOZIE, CHINWENDU MILLICENT Personal Statement Results-driven Data Analyst with 2+ years of experience in Data Analysis and visualization. 5+ years of experience as a Virtual Assistance. A dedicated and detail oriented Customer Service professional with a 7+ years of experience. Proven ability to drive insights and inform business decisions using Power BI, Excel,l SQL and leverage on other technical skills to drive results. Key Skills  Data Analysis: Power BI, Excel, SQL  Data Visualization: Dashboard creation, Reporting  Statistical Analysis: Descriptive statistics, Inferential statistics  Data Modeling: Data warehousing, ETL  Excellent communication, Problem - solving, Team player Professional Experience Customer Service Manager, Delian Laurel Limited (June 2022- Present) Achievements and responsibilities:  Utilized data analysis to identify trends and improve customer satisfaction.  Developed and implemented process improvements, resulting in increased efficiency. Data Analyst(Projects) Achievements and responsibilities:  Worked on various projects, creating data visualizations and reports using Power BI.  Analyzed data to drive insights and recommendations for business stakeholders. Projects  Power BI Dashboard: Created a dashboard to track customer behavior and sales trends, resulting in a 20% increase in sales.  Data Analysis*: Analyzed customer data to identify trends and preferences, resulting in improved customer satisfaction. Education Nnamdi Azikiwe University (UNIZIK), Awka, Anambra State, Nigeria (October 2011 – July 2015) Bsc (Hons.) Public Administration, Second Class Upper Certification MumsWhoCode- Digital Women Bootcamp (October 2023– December 2023) Customer Service Specialist - LinkedIn Learning (February 19, 2021)