Chinwendu Joseph

JOSEPH, CHINWENDU. - Lagos-State, Nigeria. - PROFESSIONAL PROFILE As Customer Relationship Manager/Support, I am a performance and goal-driven individual with versatile knowledge and a strong interest in Administration, HR Management, Project Management, Virtual Assistance, Media and Organization. I am committed to providing effective solutions to meet the needs of businesses while also exploring opportunities for growth in accordance with the organization's core values. SKILLS • Proficient in G-Suite and Microsoft application packages including Outlook, Word and Excel, and Microsoft 365. • Proficient in the use of CRM tools such as Zendesk, Slack, Zoho CRM, and Hubspot. • Proficient in the use of Project Management tools such as TeamGantt, Jira, Zoho Projects, and Microsoft Projects. • Proficient in the use of Canva, Adobe Photoshop and ChatGPT • Strong Analytical skills. • Excellent verbal and written communication skills. • Comfortable strategizing set objectives and accomplishing them within given deadlines. PROFESSIONAL EXPERIENCE COFFEY CROWN INC. ONTARIO, CANADA May 2023 – November 2023. General Administration • Primary point of contact for internal and external stakeholders, demonstrating professionalism and exceptional interpersonal skills in managing inquiries and fostering positive relationships. • Executed daily administrative functions pertaining to management and operational procedures. • Supervised human resources activities, personnel administration, outsourcing initiatives, and scheduling in alignment with client requirements. • Managed and resolved scheduling conflicts promptly. • Fostered collaboration and synchronization with diverse industries to efficiently regulate work schedules and enact essential modifications, encompassing the proficient management of cancellations, rescheduling, and the formulation of optimal solutions for all stakeholders. • Effectively managed email channels and executed various strategies to enhance communication and organization. • Developed and oversaw performance appraisal systems, providing feedback, and managing promotions and career growth. • Scheduled executive meetings and facilitated client meetings using a variety of online platforms such as Zoom, Google Meet and Microsoft Teams to ensure seamless communication and coordination. CAPITAL DREAMS PICTURES Oct. 2019 – Feb.2023. Customer Relationship / Support • Analyzed customer problems and devised effective solutions while adhering to company policies and procedures. • Collaborated with cross-functional teams, including product development and sales, to provide a seamless customer experience and share customer feedback for product enhancements. • Ensured compliance with regulatory requirements and company policies related to customer interactions and data security. • Accurately documented customer interactions, issues, and resolutions in the CRM system, facilitating tracking and reporting. • Collaborated with sales teams to identify upselling and cross-selling opportunities based on customer interactions. • Analyzed customer data and trends to identify opportunities for enhancing customer experiences. H.R Management • Managed the end-to-end recruitment process, conducted interviews, verified employee credentials, checked references, and performed background checks to ensure the selection of highly qualified candidates thereby making hiring decisions. • Managed staff payroll, benefits, compensations, and all aspects of Customer Relationship Management budgets to ensure financial accountability and compliance. • Developed and oversaw performance appraisal systems, providing feedback, and managing promotions and career growth. • Analyzed market trends, identified potential partners, and created plans to reach new customers through various distribution channels. Managed staff contracts, ensured compliance with agreements and provided training and support to members of staff. • Administration • Scheduled executive meetings and facilitated client meetings using a variety of online platforms such as Zoom, Google Meet and Microsoft Teams to ensure seamless communication and coordination. • Effectively managed email channels and executed various strategies to enhance communication and organization. • Organized and managed manager's calendar to ensure optimal time utilization and productivity. • Prepared, scheduled, and successfully conducted meetings with international clients to build strong business relationships. • Conducted regular meetings to identify areas for improvement and recognize outstanding performance among team members. ASSEMBLIES OF GOD CHURCH (ONE GIRL, ONE PAD) Volunteer from 2021 till date Project Manager/ Administrative Assistant  Developed and implemented comprehensive project plans for the creative projects, aligning them with the Church’s goals and objectives. • Identified opportunities for upgrades, expansions, and managed churn risk to ensure customer retention. • Coordinated with stakeholders, vendors, and community members to ensure seamless execution of projects, including logistics such as venue selection, vendor management, transportation, and equipment rentals. • Prepared and managed budgets for projects, including fundraising and sponsorship initiatives, to ensure financial viability and maximized resources utilization. • Presented output, facilitated discussions, and incorporated feedback to ensure alignment with client expectations. • Collaborated with marketing and communication teams to develop and implement effective promotional strategies for community events to reach target audiences through various social media channels and increase community engagement. • Maintained accurate records of the project/program activities, including event schedules, budgets, and expenses, using project management tools to ensure accountability and facilitate future planning. DSTV Nov.2019 – January 2021 Freelance Virtual Assistant / Data Entry Specialist / Technical Assistant • Managed, scheduled, updated, and entered data into RECUE system, ensuring accurate and up-to-date records. • Effectively distinguished between script and actor dialogues, enabling precise translation for designated departments. • Strategically assigned time codes to dialogues to monitor transcription timing, ensuring timely completion of projects. • Collaborated with management teams to confirm the successful execution of RECUE projects. • Fostered a productive and collaborative work environment among remote workers. SIDOMEX ENTERTAINMENT May 2018– Sept. 2019 National Youth Service Corps. • Managed the scheduling of social media posts, including blogs, to ensure consistency in online presence. • Wrote and developed engaging scripts for online programs featured on the company's YouTube page. • Strategically mapped out, planned, and managed minor projects such as hosting online programs to attract and retain customers. • Communicated effectively with management teams to ensure smooth execution of company processes. • Built and maintained a conducive working environment, fostering positive relationships with colleagues and supervisors. • Implemented improved operational measures and policies that optimized efficiency, saving time and costs. • Performed all secretarial duties, such as managing calendars and coordinating appointments. PROFESSIONAL CERTIFICATIONS. HRIP Human Resource Immersion Program 2023 MICROSOFT Microsoft PowerUp 2023 DEXA Project Management 2023 AQ Skill Customer Relationship Management 2023 Alison Diploma in Excel 2022. Udemy Diploma in creative writing (All genres) 2020. Unique Minds Initiative Certificate of Training 2019. EDUCATION University of Nigeria, Nsukka. B. A Theatre and Film Studies / English and Literary Studies (Comb.Hons) -