Chinwendu Cici Awesome Fabian

Chinwendu Cici-Awesome Fabian Customer Support Specialist (Chat & Email) Professional Summary Customer Support Specialist with over 5 years of experience in live chat, email support, and ticketing systems. Skilled in CRM tools including Zendesk, Freshdesk, HubSpot, and Intercom. Strong background in client communication, complaint resolution, customer retention, and data entry. Known for excellent problem-solving abilities, time management, multitasking, and keen attention to detail. Dedicated to delivering exceptional customer experiences and maintaining long-term client relationships. Work Experience Customer Care Support Specialist – Nestlé Nigeria Beverages 2 Years • Managed customer inquiries via live chat, email, and ticketing systems. • Resolved complaints efficiently while maintaining brand reputation. • Ensured high customer satisfaction and retention. Customer Service Personnel – Moko Pharmaceutical Nigeria 2 Years • Provided customer support using CRM tools. • Handled client communication and issue resolution. • Maintained accurate records and documentation. Technical Support Specialist – Awesomesquare Properties 1 Year • Assisted clients with technical issues and platform support. • Managed scheduling and follow-ups. • Ensured smooth customer experience. Skills • Customer Support (Chat, Email, Ticketing) • CRM Tools (Zendesk, Freshdesk, HubSpot, Intercom) • Client Communication & Complaint Resolution • Customer Retention & Relationship Management • Data Entry & Documentation • Appointment Scheduling • Problem Solving & Time Management • Multitasking & Attention to Detail Education BSc in Business Management Certifications • Professional Certificate in Corporate Administration – Chartered Institute of Administration (Nigeria) • Certificate in Entrepreneurship and Community Development – Chartered Institute of Administration Tools Slack, HubSpot, CRM Tools