Chinwendu Bridget Adibe

Hello, I'm Chinwendu, a highly skilled and detail-oriented Virtual Assistant with expertise in customer support, appointment setting, and administrative tasks. With over 2 years of experience, I have helped businesses, entrepreneurs, and busy professionals streamline operations, improve customer satisfaction, and enhance productivity. 

My goal is to provide high-quality support that allows my clients to focus on growing their businesses while I handle the administrative tasks behind the scenes.

Projects and Achievements:

1. As a customer support specialist, I handled email, phone, and chat support for order inquiries, refunds, and customer complaints. Achieving

a 95% customer satisfaction rating and improving response times by 40%.

2. Appointment Scheduling for a firm.

Scheduled client sessions, managed cancellations, and followed up on missed appointments.

Used Calendly and Google Calendar to automate bookings and reduce scheduling conflicts.

Sent follow-up emails and reminders, increasing attendance rates by 40%.

And reducing scheduling conflicts by 35%

3. Virtual Assistant – Admin Support & Data Entry.

Collation of customer data, updated client records, and generated reports based on entered data.

Input and update customer data in the Excel sheet.

The agency improved operational efficiency, with faster data updates and better lead management by 20%

My Expertise Includes:

 ✅- Appointment Setting & Scheduling: Efficiently managing appointments, bookings, and calendar coordination to ensure you stay organized and productive. 

✅- Customer Support: Handling customer queries through phone, email, and live chat to ensure your customers feel heard and valued, contributing to better client retention and brand loyalty.

 ✅- Data Entry & Management: Precise and timely data entry, ensuring accurate management of business information and operations. 

✅- Administrative Support: Managing various admin tasks such as file organization, project coordination, inbox management, and more to keep operations smooth. 

✅- Calendar Management: Organizing meetings, appointments, and events to optimize your time and keep you on sc?

Why choose me?

I ensure that your business runs smoothly while you focus on growth and strategy.

What sets me apart:

• Reliable & Efficient: I ensure all tasks are completed on time with precision.

• Tech-savvy: Proficient in tools like Monday.com, Asana, Trello, Slack, and Google Workspace.

• Customer-Centric: I prioritize client and customer satisfaction in all my interactions.

• Strong Communication Skills: I maintain clear, professional, and prompt communication, keeping you informed every step of the way. -

• Time Management and Organizational Excellence: I am adept at managing multiple tasks simultaneously and ensuring that deadlines are met, even in high-pressure situations.

Certifications: 

• Certified Customer Service Professional.

 - Google Workspace Proficiency.

- Certified Generative Ai

Tools I Use: 

• Project Management: ClickUp, Asana, Monday.com, Trello. 

• Communication: Slack, Zoom, Google Workspace (Docs, Sheets, Gmail, Calendar).

 - Appointment Scheduling: Google Calendar,calendly

I pride myself on efficiency, attention to detail, and strong communication skills. Whether you need help organizing your schedule, managing client inquiries, or handling repetitive tasks, I am here to make your work easier and more productive.

Let’s discuss how I can contribute to your business success. Hire me today, and let’s get started.