Chinwendu Adiole

Result-driven Customer Success Manager with 4 years of experience in customer-facing roles. I specialise in ensuring seamless client onboarding experiences, improving customer satisfaction and retention by managing client relationships and ensuring the successful delivery of products and services through proactive account management. With a strong background in managing tickets, I excel in creating, updating, and tracking them throughout their lifecycle to resolve customer issues efficiently. My skills include:

• Utilising CRM Software (HubSpot, Zendesk, Freshdesk, Zoho, Intercom, Salesforce, Pipedrive)

• Workflow tools (Trello, Jira, Asana, Monday.com, ClickUp,Nifty)

• Complex Issue Resolution

• Driving Product Adoption

• Collaborating Across Teams

• Building Client Relationships

• Communication and Analytical Skills

While I am well-versed in these CRM and project management tools, I am open to learning new ones. My ability to transfer knowledge easily ensures that I can adapt to your tool preferences seamlessly. If you're Looking for a dedicated and experienced Customer Success Manager to elevate your customer service and satisfaction, Let's connect and discuss how I can help your business thrive.