Chinwe Olawale

OPAH CHINWE DORIS Phone No: (- |Email:-Address: Yaba, Lagos, Nigeria. LinkedIn: https://www.linkedin.com/in/chinwe-opah-773b8968/ PROFILE SUMMARY Astute and forward-thinking professional with over 10 years of experience in customer service satisfaction, business development, marketing and sales. Demonstrates a strong record of accomplishment for working collaboratively on cross-functional and proven record of successfully resolving customer enquiries. Excellent communicator and listener with keen organisational skills which allow for effective delivery of outstanding service. Able to juggle several tasks concurrently while always meeting all requirement and deadlines. Possess efficient and effective work ethic with highly improved leadership, relationship management, time management, and team-working skills. CORE COMPETENCIES Banking Regulatory Compliance Customer Services Business Development Retail Banking Sales Strategy Relationship Management Risk Management Administrative Management Commercial Awareness SKILLS HIGHLIGHT Superior communication skills (verbal and written), facilitation, and relationship building skills. Able to work independently, deliver within a set timeframe and work in a dynamic, fast-paced environment. Solid, persuasive, and genuine communication, facilitation, and relationship building skills. Strong leadership skills, superior analytical skills, team management, result-oriented, and interpersonal skill. Skilled at developing business development strategies and overseeing the plan execution to deliver the expected results. Proficient in the use of MS Office (Word, Excel and PowerPoint). PROFESSIONAL EXPERIENCE Contact Centre Representative – HR Index Outsourcing (Fidelity Bank TruServe) Jan 2017 – Present Demonstrate a genuine client-centric service culture that ensures customer satisfaction levels are elevated and maintained. Provide assistance for customer and respond to their inquiries, providing information on bank accounts, policies, products, and services. Ensure timely preparation and rendition of reports to internal and external parties as required from time to time. Responds to customers’ complaints and resolved 95% queries without escalating to the supervisor. Handle confidential information with discretion and a high degree of professionalism. Verify transactions to ensure proper processing according to established quality standards. Describe promotional offers and used persuasive sales techniques to upsell services and/or convince clients to apply for additional banking services. Business Development Manager - Smacker Limited (The Place) Ikeja GRA, Lagos. Nov 2014 – Dec 2016 Managed relationships with existing and potential clients to drive the achievement of business development objectives. Participated in industry functions, events, and conference; providing feedback and information on current market trends. Built a strong professional relationship with clients and stakeholders over the telephone and in person. Researched, and arranged meetings with new prospect company and maintained a detailed call log report for all customer communications. Closed new business and develops negotiating strategies by coordinating prospects' goals and requirements with company objectives and procedures. Strategically organised and discuss with senior executives on new business trends to develop new services, and solutions. Direct Sales Executive (Outsourced) – Sterling Bank Plc Aug 2013 – Oct 2014 Identified customer needs and recommended banking products and services. Opened customer accounts and handled all documentation with strict compliance with banking policies and procedures. Generated weekly reports to monitor product performance, sales and market trends. Built customer client base by constantly prospecting new customers and maintaining old ones. Conducted periodic environmental scans to identify emerging business opportunities, trends, and threats. Marketing Representative – Madonna Investment Ltd, Surulere, Lagos Nov 2007- Feb 2008 Continually exceed weekly sales goals in order to ensure growth. Established and maintained extensive relationships with key customers to maximize retention and referrals. Sourced for new customers and supplied all the company’s products to the existing customers promptly. Monitored competitors’ activities and made recommendations where necessary to the company. Profiled, developed and maintained a database of all customers for proper record for both new and existing customers. EDUCATIONAL QUALIFICATION Masters in Risk Management - University of Lagos, Akoka, Lagos State. In-view B.Sc. Marketing - Madonna University, Okija, Anambra State. 2008 -2011 CERTIFICATION Professional Qualification in Management - Nigerian Institute of Management 2013