Chinoye Clarion Bashiru
- |-| Abuja - Nigeria.
www.linkedin.com/clarionbashiru
CUSTOMER SERVICE REPRESENTATIVE
Motivated and result-oriented Customer Support Specialist with over 5 years of dedicated experience delivering excellent service and unparalleled support to various customers. An active listener, Customer-focused, passionate, demonstrating empathy to understand customer needs, ensuring maximum customer satisfaction.
I am committed to continuous improvement and acquiring relevant knowledge to guarantee best practices as a Customer Service Representative.
AREA OF EXPERTISE
CommunicationCustomer Support Work Ethic
AdaptabilityTime ManagementEmpathy
PatienceMulti-taskingTech Savvy
TeamworkProactive Inbound and Outbound calling
ConfidentialityMicrosoft Office SuiteGoogle Workspace
PROFESSIONAL EXPERIENCE
Kampus GroupDec 2022 – To date
International Student Counselor
Managing a high volume of customer inquiries and cold calls to prospective students, averaging 50 calls and emails daily.
Maintaining a high level of knowledge to provide accurate and up-to-date information on course selection, admission details, recommendations, and offering 100% support.
Handling inbound and outbound customer calls.
Assisting in training students via Zoom or Microsoft Teams.
TechBooky EliteApril 2018 – Oct 2022
Customer Service Representative
Conducted follow-up calls and emails to ensure customer satisfaction and gather feedback after every service delivery.
Assisted customers in handling inquiries and resolving complaints promptly.
Managed a high level of customer inquiries via phone and email.
e-GATE Technology ConsultsNov 2013 – Nov 2014
Admin Officer / Customer Service Representative
Assisted customers with inquiries and product information professionally.
Upsell while making cold calls.
Resolved customer complaints and issues promptly and efficiently, resulting in a 90% customer satisfaction rating.
Followed up with customers to ensure maximum satisfaction and customer retention.
Conducted surveys to drive sales and gather feedback and contributed to a 20% increase in customer base.
EDUCATION
Sikkim Manipal University – Distance EducationOct 2003 – Sept 2009
Bachelor of Science in Applied Information Technology
