Chinonyerem Eze

CHINONYEREM EZE CRM SPECIALIST Proactive Executive Virtual Assistant and CRM Specialist with hands-on experience in workflow automation, CRM management, and operations support. Skilled in optimizing processes through tools like ClickUp, HubSpot, Zapier, Airtable, and Google Workspace. Adept at managing calendars, client communications, and automating data flows to improve productivity and team coordination. Proven record of streamlining operations, supporting CEOs, and maintaining seamless client relationships across multiple industries — wellness, marketing, and coaching. PROFESSIONAL SKILLS Hubspot Task & Lead Management Workflow Design & Optimization ClickUp, Trello, Asana Airtable, Google Workspace, Slack Process Documentation Scheduling: Calendly, Picktime Workflow Automation (Zapier, Make) Communication & Reporting Time Management, Operations Support WORK EXPERIENCE CRM & WORKFLOW AUTOMATION SPECIALIST Nexora Solutions Apr 2023 - Augus 2025 Built CRM workflows in HubSpot to track client status and automate follow-up reminders, improving response time and deal tracking. Integrated forms, email notifications, and task updates through Zapier, ensuring seamless communication across teams. Collaborated with sales teams to prioritize leads (high, medium, low) and sync data between HubSpot and Google Sheets. Improved team visibility and client update reporting, cutting information gaps by 40%.. ADMINISTRATIVE & CLIENT RELATIONS ASSISTANT Synapse Systems Sept 2023 - Jan 2025 Managed client scheduling, onboarding, and CRM updates using HubSpot and Google Calendar. Coordinated communication between clients and coaches, ensuring timely updates and personalized support. Implemented simple workflow automations that reduced repetitive admin tasks by 30%. Assisted in event coordination and program follow-ups, boosting client retention and satisfaction Improved CRM data quality by cleaning duplicates, tagging inconsistencies, and standardizing client details across multiple databases.. EXECUTIVE VIRTUAL ASSISTANT ViralVista Agency Feb 2022 - Dec 2023 Created and managed ClickUp dashboards to track CEO priorities and automate recurring tasks, reducing manual follow-ups by 50%. Streamlined calendar management and communication through Google Workspace, improving scheduling accuracy and time management. Assisted in social media and content coordination, ensuring on-time delivery of marketing materials and consistent brand visibility. Supported data organization using Airtable and Sheets, enhancing team productivity and reporting accuracy. EDUCATION AND CERTIFICATION BACHELOR OF PHARMACY ( 2021 - 2025 ) Nnamdi Azikiwe University, Awka IT SUPPORT TRAINING ( 2025) Digital Witch Support Community VIRTUAL ASSISTANCE CERTIFICATION VeeCrowns Tech Academy ( 2024 )