Chinonyerem Eze

CHINONYEREM EZE VIRTUAL ASSISTANT- - Independence Layout, Enugu Highly organized and detail-oriented Virtual Assistant with 4 years of experience providing administrative support, calendar and email management, social media assistance, data entry, and transcription. Skilled in Google tools, appointment scheduling, debt collection, and project management, ensuring efficient operations. Experienced in working different time zones, delivering reliable and confidential support. Adept at multitasking, meeting deadlines, and optimizing workflows to enhance productivity PROFESSIONAL SKILLS Appointment Setting Calendar Management Communication Skills Social Media Management Data Entry Email Management Customer Support Web Research B2B Business Marketer Time Management WORK EXPERIENCE APPOINTMENT SETTER Nexora Solutions Efficiently scheduled and managed appointments, optimizing executives’ and clients’ time. Engaged with potential and existing clients via phone, email, and chat, ensuring seamless communication and timely confirmations. Maintained and updated CRM systems, tracking leads, appointments, and follow-ups for improved client engagement. Qualified and screened leads, ensuring only high-quality prospects were scheduled, increasing conversion rates. Implemented strategic reminders and follow-ups, significantly reducing no-shows and enhancing appointment attendance. EMAIL MANAGER Synapse Systems Managed and organized high-volume inboxes, ensuring prompt responses and streamlined communication. Filtered, prioritized, and flagged important emails, reducing clutter and improving efficiency. Drafted, proofread, and responded to emails professionally, maintaining brand voice and consistency. Implemented automated email workflows to enhance response time and client engagement. Scheduled follow-ups and tracked correspondences, ensuring no critical messages were missed DATA ENTRY SPECIALIST ViralVista Agency Accurately inputted, updated, and maintained large volumes of data in spreadsheets, databases, and CRM systems. Ensured data integrity and accuracy by cross-checking entries and correcting errors. Organized and categorized information, improving accessibility and workflow efficiency. Extracted, compiled, and analyzed data, generating reports for business insights and decision-making. Maintained confidentiality and compliance, handling sensitive information with discretion and security. EDUCATION AND CERTIFICATION BACHELOR OF SCIENCE IN PHARMACY ( 2021 - 2025 ) Nnamdi Azikiwe University, Awka SOCIAL MEDIA MANAGEMENT CERTIFICATION ( 2022 ) Chima Peter VIRTUAL ASSISTANCE CERTIFICATION VeeCrowns Tech Academy ( 2024 )