Chinonyelum Attah

ATTAH CHINONYELUM CUSTOMER SERVICE | CRM WORKFLOW Address: GMT +1 Phone: - Linkedin Email:- SKILLS Team Leadership CRM Software Microsoft Office Problem-Solving Time Management Emotional Intelligence Customer Service Technical Support Attention to Detail Product and Service Knowledge KPI and Performance Tracking Cross-Functional Collaboration PROFESSIONAL EXPERIENCE CUSTOMER SERVICE | CRM AUTOMATION 68 NIGERIA ARMY REFERENCE HOSPITAL, LAGOS NIGERIA • • • • • • Accurately entered and maintained over 7,000 patient records, medical data, and administrative information in the Electronic Medical Records (EMR) system, ensuring data accuracy and confidentiality. Reduced data entry errors by 25% through the implementation of quality control measures and adherence to HIPAA regulations. Provided exceptional customer service by handling patient inquiries, scheduling appointments, and supporting medical staff with administrative tasks, resulting in a 95% satisfaction rate in service delivery. Collaborated with cross-functional teams to streamline CRM processes, enhancing patient data management and operational efficiency. Automated routine data entry tasks using CRM and data management tools, improving data processing speed by 40%. Utilized advanced knowledge of Microsoft Office Suite, EMR systems, and Google Workspace to optimize workflows and maintain system reliability. DATA ENTRY | CRM SUPPORT SPECIALIST SYNLAB NIGERIA • • • 2022 - Present 2021 - 2022 Successfully entered over 4,000 laboratory test results into the EMR system with 100% accuracy, ensuring timely availability of diagnostic information. Coordinated with the customer service team to improve data handling processes, reducing processing time for test results by 15%. Enhanced data integrity by identifying and correcting inconsistencies, contributing to more reliable patient data records. PROFESSIONAL SUMMARY I’m a customer service expert with over 4+ years of hands-on experience in driving client satisfaction, managing highperforming teams, and fostering strong customer relationships. Skilled in resolving complex issues with a proactive approach and a keen eye for detail. Known for building loyalty through exceptional service, I’m passionate about creating positive experiences that resonate with customers and support business growth. Ready to bring dedication and results-driven service to a new challenge. EDUCATION • Health and Technology, Orji, River State H.N.D - Environmental health 2011 - 2015 CERTIFICATES • ALX Africa 2024 Virtual Assistant • Digital Witch On – Demand IT Digital Skill Training 2022