Chinonye Ngwobia
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Lekki, Lagos, Nigeria.
https://www.linkedin.com/in/chinonyengwobia
PROFESSIONAL SUMMARY
Highly skilled Operations Project Manager with over 11 years of experience in leading and optimizing
both operational workflows and project initiatives within dynamic and fast-paced environments.
Adept at overseeing end-to-end project lifecycles while managing daily operations to drive
organizational efficiency and strategic growth. Proven expertise in developing and implementing
process improvements, coordinating cross-functional teams, and delivering projects on time and
within budget. Strong leader with a data-driven mindset, capable of aligning operational goals with
broader business objectives, fostering collaboration across departments, and ensuring optimal
resource allocation. Proficient in leveraging project management software and CRM tools to
streamline processes, improve productivity, and enhance stakeholder communication. Committed to
driving continuous improvement and delivering high-impact results that contribute to long-term
business success.
SKILLS
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Project Planning and Execution
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Cross-functional Team collaboration and Coordination
Stakeholder Management and vendor management
Process Improvement and Optimization
Problem-solving and decision-making
Project Management Tools e.g. Clickup, Asana, Trello
Customer Relationship management Tools e.g. Hubspot, Zoho, Saleforce
Workflow Automation
Risk management
Adaptability and Organizational Skills
Supply Chain Management
KPI Tracking and Reporting
EXPERIENCE
OPERATIONS PROJECT MANAGER AND EXECUTIVE ASSISTANT, London
Imperial Care, January 2023-Present
Improved compliance with project management norms by 20% through regular audits,
resulting in fewer project delays.
Successfully managed 6+ projects with tight deadlines and limited resources, leading to an
average 15% increase in project delivery speed.
Enhanced team collaboration and productivity by 20% by implementing Agile methodologies
such as Scrum, using project management tools like Clickup, Trello, Asana, Monday.com and
CRM tools e.g. Hubspot, Salesforce.
Reduced project costs by 10% through efficient process optimization in resource allocation and
vendor negotiation.
Developed and executed project plans that increased stakeholder satisfaction scores by 30%.
Monitored project performance metrics, ensuring adherence to quality standards and
achieving a 95% project completion rate on time.
Facilitated the smooth handover of project kick-off documents to the team and product
handover to the customer.
Provided detailed reports and analysis on project performance to stakeholders, facilitating
data-driven decisions.
OPERATIONS PROJECT MANAGEMENT OFFICER, Port Harcourt, Rivers
Karis Advisory, March 2017 - January 2024
Managed vendor relationships effectively, resulting in a 25% reduction in vendor-related
issues.
Analyzed post-project results and identified improvement areas, increasing project success
rates by 20%.
Planned and facilitated communication across 4+ internal teams, enhancing project
coordination and reducing bottlenecks by 25%.
Coordinated resources, leading to a 20% improvement in project delivery efficiency.
Maintained compliance with organizational policies, resulting in zero compliance-related
project delays over three years.
Organized project resources and information, preparing project reports for stakeholders.
Performed risk management analysis by assessing, identifying, tracking, and addressing
project risks, escalating when necessary.
Carried out planning, monitored project progress against baselines, and ensured effective
project closure, documenting lessons learned.
PROJECT COORDINATOR & VIRTUAL EXECUTIVE ASSISTANT, Nassau
Elemental Business Solutions, April 2022 - November 2022
Assisted in the preparation of project reports, enhancing report accuracy by 20%, leading to
better stakeholder decision-making.
Managed and maintained project files, reducing retrieval time by 30% and improving overall
project documentation efficiency.
Facilitated meetings that streamlined project discussions, resulting in a 20% reduction in
project planning time.
Reported project progress that increased stakeholder engagement by 15%.
Successfully worked in a remote contractor role, ensuring seamless project management and
team collaboration.
Stay ahead of projects the founder and the team are working on.
Evaluate data and create reports on key metrics to monitor project efficiency and analyze
trends.
PROJECT COORDINATOR AND VIRTUAL EXECUTIVE ASSISTANT, Port Harcourt, Rivers
Altraide Visions, March 2021 - February 2022
Provided administrative support that improved team training efficiency, resulting in a 15%
increase in project productivity.
Implemented an organized system of records, reducing document retrieval time by 40%.
Coordinated staff schedules to meet project deadlines, enhancing on-time project delivery by
20%.
Negotiated supply contracts that saved the company 10% in project execution costs.
Demonstrated strong organizational skills by managing multiple projects simultaneously.
Expense reporting and reconciliation: Processed and reconciled monthly expense reports
totaling over $10,000, reducing errors by 25% through streamlined processes.
OPERATIONS ASSISTANT, Festac, Lagos
Zenith International Bank, September 2007 - October 2013
Cash and Teller Operations
• Managed daily cash transactions averaging $250,000: Achieved 100% accuracy in balancing cash
drawers and reduced discrepancies by 20% through meticulous attention to detail.
• Processed over 350 customer transactions daily: Maintained a transaction error rate below 1%,
enhancing service efficiency and customer satisfaction.
• Trained 5 new tellers in cash handling procedures: Improved teller productivity by 15% and reduced
training period by implementing effective onboarding strategies.
Customer Service
• Maintained a customer satisfaction rating of 95%: Resolved 80+ customer inquiries weekly with a
focus on personalized service, resulting in increased customer retention by 25%.
• Recognized for exceptional service: Recognized for exceptional service delivery, contributing to
improved branch reputation and customer loyalty.
Customer Relationship Management
• Managed a portfolio of 100+ high-net-worth clients: Increased portfolio value by 15% through
proactive financial advice and tailored product recommendations.
• Achieved 90% client retention rate: Strengthened client relationships through regular
communication and personalized financial planning strategies.
Vault Management
• Oversaw daily vault operations with $2 million in assets: Maintained 100% accuracy in vault
balancing and reduced audit discrepancies by 30%.
• Implemented new security protocols: Enhanced vault security measures, resulting in zero security
breaches over 4 years.
EDUCATION AND CERTIFICATION
EXECUTIVE DIPLOMA IN OPERATIONS MANAGEMENT
Institute of Management, Technology and Finance (MTF) 2024
PROJECT MANAGEMENT IN BASICS OF DISCIPLINED AGILE, USA
Project Management Institute, May 2024
PROJECT MANAGEMENT CERTIFICATION (OPEN UNIVERSITY)
Open University, August 2023
PROJECT MANAGEMENT PROFESSIONAL (PMP), USA
Project Management Institute, March 2014
BACHELOR OF ENGINEERING (B.ENG) IN POLYMER AND TEXTILE
ENGINEERING
Federal University of Technology, Owerri, Imo State, January
2001
AGILE PROJECT MANAGEMENT IN FUNDAMENTALS OF AGILE PROJECT
MANAGEMENT, USA
Project Management Institute, June 2024
DIPLOMA IN PROCUREMENT AND SUPPLY
Chartered Institute of Procurement and Supply, August 2015
OPERATIONAL RISK MANAGEMENT, NIGERIA
Control Edge Consulting, May 2011
