Chinonye Ngwobia

CHINONYE NGWOBIA’S OPERATIONS MANAGEMENT PORTFOLIO 1. Bio and Professional Philosophy I am a seasoned Operations Project Manager with over eight years of experience in driving efficiency and excellence across diverse industries. With a solid foundation in healthcare, marketing projects and a successful track record in operations management, I have consistently delivered process improvements, cost reductions, and enhanced team productivity. My expertise spans project management, business process improvement, and automation, making me a versatile leader capable of navigating complex challenges and delivering results. Professional Philosophy My professional philosophy is anchored in the belief that operational excellence is achieved through a relentless pursuit of efficiency, innovation, and continuous improvement. I am committed to leveraging data-driven insights and technology to optimize processes, reduce costs, and enhance quality. By fostering a culture of collaboration and adaptability, I strive to empower teams to excel and drive sustainable growth in every project I undertake. Core Competencies Here are key skills that have set me apart from my counterparts. Process Optimization: I am an expert in analyzing and streamlining workflows to eliminate inefficiencies and improve output. Successfully implemented Lean Six Sigma methodologies, resulting in a 20% reduction in production time in my previous role. Supply Chain Management: Proficient in overseeing end-to-end supply chain operations, ensuring timely delivery and cost-effective procurement. Spearheaded a supply chain restructuring that reduced costs by 15% while maintaining quality. With a Diploma in Procurement and Supply from the Chartered Institute of Procurement and Supply (CIPS). Project Management: Proven ability to lead cross-functional teams and manage complex projects from inception to completion, on time and within budget. Certified PMP with a history of delivering projects with a 98% success rate. Team Leadership: Strong leadership skills with a focus on mentoring and developing high-performing teams. Created a leadership development program that increased team efficiency by 25%. Wrote a book on Mentorship that went on to become Amazon Best-selling. Cost Control: Adept at identifying cost-saving opportunities and implementing strategies to improve financial performance. Achieved a 10% reduction in operational costs through strategic vendor negotiations and process automation. Automation: Skilled in leveraging automation tools to enhance operational efficiency and reduce manual workloads. Led the deployment of an automation system that improved data accuracy and reduced patients waiting time by 30%. 2. Detailed Experience in Operations and Project Management Operations & Project Management IT Industry - GoCaboo Cab-Hailing Service Launch Timeline: 7 months Budget: $500,000 Role: Business Analyst and Project Manager Outcome: Led the end-to-end development and launch of GoCaboo, a cab-hailing service aimed at providing seamless transportation options across urban areas. Managed a cross-functional team, including software developers, UX/UI designers, and marketing professionals, to create a user-friendly mobile application and back-end system. Successfully developed and deployed the GoCaboo app on both iOS and Android platforms within the set timeline. Healthcare Industry - Imperial Care Electronic Health Record (EHR) Implementation: Timeline: 9 months Budget: $1.5 million Role: Operations Manager Outcome: Oversaw the implementation of an EHR system across a network of clinics. Coordinated with IT and medical staff to ensure seamless integration with existing systems, providing data accuracy. The project was completed ahead of schedule and resulted in a 30% improvement in patient record accuracy, reduction in waiting time and a 25% reduction in administrative overhead. Marketing Industry - Digital Campaign Launch: Timeline: 6 months Budget: $500,000 Role: Project Lead Outcome: Managed the launch of a nationwide digital marketing campaign for a healthcare product. The campaign was executed across multiple platforms and resulted in a 50% increase in brand engagement and a 20% rise in sales within the first quarter. Process Improvement: IT Industry - GoCaboo Cab-Hailing Service Launch Before: The GoCaboo project initially faced challenges with a 15% delay in development timelines, primarily due to miscommunication between the development and operations teams. This caused bottlenecks in feature deployment and slowed down the testing process. After: Introduced Agile methodologies and established a continuous integration/continuous deployment (CI/CD) pipeline. This transformation led to: ● ● A 30% improvement in collaboration between teams, streamlining the development process. A 20% reduction in deployment times, allowing for faster rollouts of new features and updates. Healthcare Industry - Patient Intake Process Streamlining: Before: The patient intake process involved redundant paperwork and data entry, leading to long wait times and errors. After: Introduced a digital intake system that integrated with the EHR, reducing patient wait times by 40% and eliminating data entry errors. This change improved patient satisfaction scores by 25%. Marketing Industry - Content Production Workflow Enhancement: Before: The content production team faced bottlenecks due to a lack of planning and standardized processes, leading to inconsistent delivery times and quality issues. After: Standardized the content production process using a project management tool, which streamlined communication and task tracking. This resulted in a 30% increase in productivity and a 15% improvement in content quality. Supply Chain Management: IT Industry - Hardware Procurement Optimization Scenario: The IT department faced frequent delays and budget overruns in procuring hardware for permanent staff due to a lack of supplier management. Solution: Implemented a vendor management system and renegotiated contracts, which reduced procurement costs by 15% and improved delivery times by 20%. The enhanced relationships with suppliers led to more favorable terms and consistent supply. Healthcare Industry - Medical Supplies Inventory Management: Scenario: The hospital experienced shortages and overstock of medical supplies, leading to increased costs and risk of stockouts. Solution: Introduced a new automated inventory management system that provided real-time tracking and forecasting. This resulted in a 25% reduction in inventory holding costs and ensured a consistent supply of critical medical items. Marketing Industry - Promotional Materials Supply Chain Streamlining: Scenario: The marketing team faced high costs and delays in signing new influencers for campaigns. Solution:Drafted a great copy and utilized the marketing team, reducing costs by 40% and shortening lead times by 15%. The marketing team we used for the Ads turned over night influencers as the Ad was amazing. Technology and Automation: Healthcare Industry - Automated Appointment Scheduling: Technology Used: Custom Scheduling Software Scenario: Manual appointment scheduling led to errors and double bookings in a large clinic. Solution: Introduced an automated scheduling system that integrated with the clinic’s EHR, reducing scheduling errors by 90% and increasing appointment booking efficiency by 35%. Marketing Industry - Automated Data Analysis: Technology Used: Google Analytics, Power BI Scenario: The marketing team spent excessive time manually analyzing campaign data, delaying strategic decisions. Solution: Deployed automated data analysis tools, integrating Google Analytics for real-time insights. This change accelerated decision-making by 25% and improved campaign optimization by 30%. Crisis Management: IT Industry - Data Breach Response: Scenario: A major data breach compromised sensitive client information at the firm. Action: Led the incident response team to contain the breach within 24 hours, coordinated with legal and PR teams to manage the fallout, and implemented enhanced security protocols. The swift action minimized client losses and restored trust, with 90% of affected clients remaining with the company. Healthcare Industry - Pandemic Response Coordination: Scenario: During the COVID-19 pandemic, our healthcare network faced critical staff shortages and supply chain disruptions. Action: Orchestrated a rapid response plan, including cross-training staff, sourcing emergency supplies, and implementing telemedicine solutions. The measures ensured continuity of care and reduced the impact on patient outcomes, maintaining a 88% operational capacity. Marketing Industry - Crisis Communication for a Brand Scandal: Scenario: I functioned as a consultant here for my friend's brand that faced public backlash over a controversial advertisement, threatening the company’s reputation. Action: Managed the crisis communication strategy, we quickly retracted the ad, issued public apologies, and launched a positive PR campaign. The swift action helped to restore brand image, with a 10% rebound in positive sentiment within two weeks. 3. Achievements and Recommendations Operational Efficiency Award: Awarded for implementing strategies that significantly improve operational processes, increasing efficiency, cost savings, and productivity. Leadership in Change Management Award: Awarded for showing great leadership in project management where I successfully led the organization through significant change, in implementing new systems, processes, and organizational structures. Innovative Solutions Award: Awarded for introducing creative and effective solutions to overcome operational and project challenges, enhancing overall project outcome. Testimonials From Supervisor: ● "Chinonye performs great business analysis of projects she handles." — Charles Ugwu, Senior Project Manager, GoCaboo From Client: ● "I highly recommend Chinonye Ngwobia for any position where professionalism, problem-solving abilities and adaptability are paramount. In the time that she worked with me I was continually impressed by her exceptional aptitude, her proactive approach to projects and her commitment to understanding our unique company culture." — Tiffany Chase, Prolific Fund From Colleague: ● "Chinonye is an amazing project manager. She is very focused, multi skilled and highly dedicated to her work. She is a professional to the core, a great leader and a team player. She is very organized and working with her has been great." — Oluwatosin Olushola, Human Resources Dalhousie University 4. Certifications and Professional Development Relevant Certifications Project Management Professional (PMP), Chartered Institute of Procurement and Supply (CIPS) Professional Affiliations: Memberships in industry-related organizations (e.g., CIPS, PMI) Continuous Learning (Some of the Trainings I have Been To): Fundamentals of Agile Project Management (PMI) Fundamentals of Predictive Project Management (PMI) Generative AI Overview for Project Managers (PMI) AI Augmented Professional Development Skills in the Digital Age (ALX) Servant Leadership- The Deciding Difference(YALI) Workforce Collaboration and Development (YALI) Executive Diploma in Operations Management (MTF) Master Course in Operations Logistics & Lean Management AI and Operations Management and Strategic Management Optimizing Operations with AI: Strategies and Applications (Youccel Training) Master in Integrated Operations and Supply Chain Sales Operations: Strategies and Framework for Selling More 5. Case Studies and Work Samples Detailed Case Studies An In-Depth Breakdowns of Successful Projects A. Project: GoCaboo Cab-Hailing Service Launch ● ● ● ● Problem: The GoCaboo cab-hailing service faced delays in its development timeline due to miscommunication between the development and operations teams, leading to bottlenecks in feature deployment and testing. The project also lacked a streamlined process for continuous updates and feature rollouts. Approach: Implemented Agile methodologies, incorporating daily stand-ups, sprint planning, and retrospectives to foster better communication and collaboration among cross-functional teams. Introduced a Continuous Integration/Continuous Deployment (CI/CD) pipeline to automate testing and deployment, ensuring faster and more reliable releases. Tools Used: ○ JIRA: For Agile project management, sprint planning, and task tracking. ○ Slack: For real-time communication and collaboration. ○ Jenkins: For automating the CI/CD pipeline, facilitating automated builds, testing, and deployment. Results: ○ Reduced deployment times by 20% and improved collaboration by 40%. ○ Successfully launched the GoCaboo app on both iOS and Android platforms within 7 months. ○ Achieved a 15% increase in user retention within the first three months post-launch. ○ Saved approximately 15% in development costs by reducing time spent on manual testing and deployment processes. B. Project: Imperial Care Electronic Health Record (EHR) Implementation ● ● Problem: Clinics under Imperial Care faced inefficient manual processes, resulting in data inaccuracies, long patient wait times, and increased administrative overheads. Approach: Led the implementation of a new EHR system by conducting a comprehensive needs assessment and collaborating with stakeholders across the ● ● network of clinics. Developed a phased rollout plan and provided training to medical staff to ensure seamless integration and adoption of the new system. Tools Used: ○ Microsoft Teams: For collaboration and communication with remote teams. ○ Asana: For project management, task tracking, and timeline monitoring. ○ Tableau: For data visualization and tracking performance metrics. ○ Cerner EHR System: For patient data management and process automation. Results: ○ Achieved a 30% improvement in patient record accuracy. ○ Reduced patient wait times by 40% due to streamlined digital intake processes. ○ Lowered administrative overheads by 25%, saving approximately $105,000 annually. ○ Improved patient satisfaction scores by 25% within the first six months of implementation. C. Project: Digital Campaign Launch for Healthcare Product ● ● ● ● Problem: The marketing team struggled with inconsistent content production timelines and quality issues, leading to delays in launching a nationwide digital campaign for a healthcare product. Approach: Standardized the content production workflow by introducing a project management tool for task tracking and communication. Developed a content calendar and established guidelines to ensure consistent quality and delivery times. Conducted regular team check-ins to monitor progress and address any bottlenecks. Tools Used: ○ Trello: For task management, tracking content production progress, and team collaboration. ○ Google Analytics: For monitoring campaign performance metrics and gathering insights. ○ Canva: For creating high-quality visual content quickly and efficiently. ○ Hootsuite: For scheduling and managing social media posts across multiple platforms. Results: ○ Increased productivity by 30% and improved content quality by 15%. ○ Achieved a 50% increase in brand engagement and a 20% rise in sales within the first quarter. ○ Reduced campaign execution time by 20%, leading to more timely launches. Work Samples A. Process Documentation: GoCaboo Cab-Hailing Service ● Title: "GoCaboo Feature Deployment Process" ● ● Description: Detailed documentation outlining the steps for deploying new features within the GoCaboo app, from initial concept to live deployment. The document includes criteria for feature approval, a checklist for testing, and steps for rolling back changes if needed. Highlights: ○ Clearly defined roles and responsibilities for each team member. ○ Flowcharts depicting the feature deployment lifecycle. ○ SOPs for handling critical incidents and outages. B. Flowchart: EHR Implementation Workflow ● ● ● Title: "Imperial Care EHR Implementation Workflow" Description: A flowchart illustrating the entire implementation process for the EHR system, from initial planning to post-launch evaluation. It highlights key stages such as stakeholder engagement, system configuration, staff training, data migration, and go-live. Highlights: ○ Visual representation of each stage of the implementation process. ○ Identification of critical decision points and dependencies. ○ Defined timelines for each phase to ensure timely completion. C. SOP: Digital Campaign Content Production ● ● ● Title: "Standard Operating Procedure for Content Production" Description: A comprehensive SOP detailing the steps for content creation, approval, and publication for digital campaigns. It includes guidelines for writing, design, quality checks, and approval processes. Highlights: ○ Step-by-step instructions for each phase of content production. ○ Templates for briefing documents, review checklists, and approval forms. ○ Guidelines for maintaining brand consistency and quality standards. 6.Standard Operating Procedures (SOPs) Using a Flowchart Standard Operating Procedure (SOP) for Film Documentary on “Helping Boys with Addiction” Pre-Production Production Post-Production 7. Strategic Innovation Initiatives Facilitated by Me Implementation of Automated Inventory Management in a New Healthcare Facility ● ● ● ● Context: The hospital faced frequent shortages and overstock of medical supplies, leading to increased costs and the risk of stockouts. Technology/Methodology Introduced: Automated Inventory Management System. Action: Introduced a new inventory management system that provided real-time tracking and forecasting of medical supplies. Integrated the system with existing EHR platforms to ensure consistent data flow. Benefit: ○ Reduced inventory holding costs by 25%. ○ Ensured a consistent supply of critical medical items, eliminating stockouts and overstock scenarios. ○ Improved procurement efficiency, enhancing supplier relationships and negotiating better terms. Strategic Planning Capacity and Resource Planning for Imperial Care EHR Implementation ● ● ● ● Context: Imperial Care needed to implement an EHR system across its network of clinics while ensuring minimal disruption to patient care and existing workflows. Role: Operations Manager. Action: Conducted a comprehensive capacity planning exercise to assess the resources needed for a smooth transition, including evaluating staff capacity, existing IT infrastructure, and training requirements. Developed a phased rollout plan that allocated resources efficiently, ensured adequate staff training, and maintained service continuity. Outcome: ○ Successfully implemented the EHR system within a 9-month timeline. ○ Improved patient record accuracy by 30% and reduced waiting times by 40%. ○ Achieved a 25% reduction in administrative overhead, saving the organization approximately $105,000 annually. Market Expansion Strategy for GoCaboo Cab-Hailing Service ● ● ● ● Context: GoCaboo aimed to enter a highly competitive market with a unique value proposition that could differentiate it from other cab-hailing services. Role: Project Manager and Business Analyst. Action: Played a key role in developing a strategic market expansion plan. Conducted market research to identify target cities, assessed local competition, and established GoCaboo's unique selling points. Developed a resource allocation strategy to support the expansion, including budgeting, hiring, and marketing efforts. Outcome: ○ ○ ○ Launched GoCaboo across multiple urban areas within 7 months. Achieved a 15% increase in user retention within the first three months of launch. Set the foundation for future growth and scalability with a clear market expansion roadmap. 8. Software and Tools Used: ● ● ● ● Project Management Software: ○ Trello ○ Airtable ○ Notion ○ Asana ○ ProjectLibre ○ Miro Communication and Collaboration Tools: ○ Slack ○ Microsoft Teams ○ Zoom ERP Systems: ○ Microsoft Dynamics Business Analysis Tools: ○ Microsoft Excel Automation Tools: ● ● ● Automation Platforms: ○ Zapier ○ Integromat (Make) Workflow Automation: ○ Monday.com Automation ○ Kissflow Automation ○ Napkin Ai Data Analysis and Reporting: ○ Google Analytics Presentation Tools: ● ○ Powerpoint ○ Google Sheets Operations Management Tools: ○ Monday.com ○ ClickUp 9. Mentorship and Team Development: ● Author of Amazon Best-Selling Book, "On the Shoulders of Giants": As a passionate advocate for mentorship, I authored the book "On the Shoulders of Giants," along side other two mentorship books which became Amazon best-seller. The book is a comprehensive guide on leadership, personal growth, and the importance of mentorship in achieving professional success. It draws from my extensive experience mentoring young professionals and developing high-performing teams in the operations and project management sectors. ● Mentorship and Training Programs: I have designed and implemented several internal mentorship programs to foster talent development within my community. For example, I created a "Project Management and Business Process Outsourcing Bootcamp" training initiative for young talents within my community, focusing on project management methodologies, virtual assistance, operations management, customer service delivery, communication skills, and conflict resolution techniques. This program has seen a great result in these talents gaining skills and getting good jobs. ● Team Development and Knowledge Sharing: I regularly conduct knowledge-sharing sessions and workshops to promote best practices in operations management, project management, process optimization, and new technology adoption. These sessions not only enhanced technical skills but also built a culture of continuous learning and collaboration within the organizations where I have worked. Cross-Functional Leadership: ● Leading Cross-Functional Teams: Throughout my career, I have successfully led cross-functional teams, ensuring collaboration and alignment of goals across departments. For example, during the launch of the GoCaboo cab-hailing service, I led a diverse team consisting of project managers, developers, UX/UI designers, marketing specialists, and operations staff. By fostering an environment of open communication and shared objectives, we managed to deploy the GoCaboo app on both iOS and Android platforms within the set timeline, resulting in a successful product launch. ● Strategic Alignment and Goal Setting: In my role as Operations Project Manager for the EHR implementation project in the healthcare industry, I coordinated between IT, Operations, and medical staff to align goals and ensure the seamless integration of new systems. This cross-functional leadership resulted in a 20% improvement in patient record accuracy and a 15% reduction in administrative overhead, significantly enhancing overall operational efficiency. Conflict Resolution: ● Conflict Resolution in Cross-Functional Teams: As an Operations Project Manager, there have always been significant disagreements within different units as well as amongst stakeholders that I have managed. Such disagreements exists between the development and marketing teams about the prioritization of app features or amongst stakeholders on prioritization of features. As the Project Manager, I facilitated a series of structured discussions and workshops that allowed both sides to voice their concerns and perspectives. I used active listening techniques and mediation strategies to align the teams on a shared vision. This approach resulted in a resolution that balanced both user experience and market requirements, ultimately contributing to the app’s successful launch. ● Stakeholder Conflict Resolution: In the EHR implementation project within the healthcare sector, there was a conflict between the IT team and medical staff over the perceived complexity and usability of the new system. I initiated a feedback loop that involved regular meetings with both groups to gather concerns and suggestions. I facilitated collaborative training sessions to help the medical staff become more comfortable with the technology. As a result, we achieved a smoother transition, with reduced resistance to change and faster system adoption. ● Proactive Resolution Strategies: In my previous role, I implemented proactive conflict resolution strategies by using tools such as a stakeholder map and also establishing clear communication channels and setting expectations from the start. For instance, during the digital marketing campaign launch, I held weekly alignment meetings with all stakeholders to preemptively address potential conflicts and ensure that everyone was on the same page regarding goals, timelines, and deliverables. 10. Insights on Upcoming Trends in Operations Management Digital Transformation: It is now essential, not optional, to undergo digital transformation. Over the coming years, there will be a faster move towards incorporating digital technologies into every area of operations management. Digital transformation will change how we handle workflows, increase efficiency, and utilize data-driven decision-making through tools like cloud platforms and automation. I have consistently supported these technologies in my teams by providing necessary training and tools for rapid adaptation. AI Integration: The incorporation of Artificial Intelligence (AI) is transforming the field of operations management. AI-powered analysis has the capability to forecast supply chain interruptions, enhance resource distribution, and even streamline decision-making procedures. One field that shows great promise is predictive maintenance powered by AI, as it can predict equipment malfunctions in advance, which helps cut downtime and lower expenses. I think that the responsibilities of operations managers will involve more supervision of AI tool implementation and integration to improve efficiency, boost productivity, and encourage creativity. Sustainability: It's not only a trend anymore; it's now a basic necessity. Organizations face increasing demands from stakeholders to decrease their impact on the environment. Operations managers must implement sustainable practices like improving supply chain efficiency to reduce waste, cutting energy usage with smart building management, and using eco-friendly materials. I have always concentrated on developing efficient, environmentally-friendly procedures. In the time to come, my intention is to support sustainability efforts that coincide with both business objectives and environmental duties. Future Goals and Vision for Operations Management Continuous Learning and Adaptation: As an operations manager, I aim to continually improve my skills in AI, machine learning, and data analytics in order to remain competitive. This will assist me in guiding technological changes and motivating my teams to confidently accept them. My objective is to transition from executing strategy as an operations manager to influencing its formation. I intend to offer more in-depth insights for driving strategic decisions like expanding into new markets or optimizing processes by utilizing data analytics, AI, and digital tools. I foresee operations management becoming more aligned with the overall business strategy, leading to direct contributions to growth and profitability. Promoting an environment of innovation: My goal is to promote a culture of innovation among my teams by supporting experimentation and ongoing enhancement. This involves establishing secure environments for experimenting with new concepts, utilizing Agile techniques to speed up development cycles, and adopting a fail-fast, learn-faster strategy. I imagine operations as a center of creativity in companies, always seeking fresh ideas to enhance worth. Sustainability will continue to be central to my future operations management vision, leading in sustainable practices. My goal is to lead more projects that prioritize both operational efficiency and environmental responsibility, like reaching net-zero carbon emissions and enacting circular economy principles. I observe operations managers taking on a crucial role in guiding organizations towards becoming sustainability pioneers. Improving Remote and Hybrid Work Structures: Considering the growth of remote and hybrid work, I foresee operations management in the future focusing on developing effective, adaptable processes to assist dispersed teams. My intention is to invest in tools that promote smooth cooperation, sharing of information, and managing tasks efficiently to maintain high productivity no matter where I am. Building Resilient Supply Chains: My future vision includes building more resilient supply chains that can adapt to disruptions, such as geopolitical instability or climate change. This involves using AI for risk assessment, diversifying supplier bases, and leveraging local sourcing strategies to mitigate risks. 11. Contact Details --https://www.linkedin.com/in/chinonyengwobia https://www.linkedin.com/company/theskilledlancers