Chinonye Ndineze

Ndineze Judith C-OBJECTIVE Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and result-oriented with exemplary passion for developing relationships, cultivating partnership and growing businesses. WORK EXPERIENCE Customer service representative, Mater Purisima Ltd, Enugu, Nigeria 02/2019 - 03/2022 Responsibilities: ● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. ● Provided primary customer support to internal and external customers. ● Updated account information to maintain customer records, with a record of over 1400 customers ● Offered advice and assistance to customers, paying attention to special needs. ● Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solution. ● Resolved 30+ customers complaints per day ● Answered product questions, suggesting other offerings to attract potential customers. ● Recommended products to customers through explaining details. ● Processed more than 200 invoices weekly. ● Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Call Center Representative, Good Samaritan health 6/2014- 02/2019 Responsibilities: ● Analyzed customer surveys to determine customer service quality improving positive response rae by 27% ● ● ● ● Communicated with angry customers , resolving their concerns and questions thereby reducing negative customer reviews by55% in 2016 and 55%in 2018 Trained a team of 10+call center agents in customer support strategies and helped them surpass their call rate by 22% Answered more than 10 calls per hour. Mastered the company’s services , answered customers enquiry and reduced the wait time by 5+ minutes. Customer Service Representative, Iroko paint and chemical ventures, Enugu Nigeria 03/2012 – 05/2014 Responsibilities: ● Resolved concerns with products to help with retention and drive sales. ● Responded to customer needs through competent customer service and prompt problem solving. ● Calculated correct orders totals, updated records and maintained detailed records for inventory management. ● Followed through on all critical inter-departmental escalations to increase customer retention rate. ● Improved overall efficiency by 50% through need anticipation and providing outstanding support. ● Logged all information and solution provided into internal data base. ● Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. EDUCATION SKILLS High School Diploma University Secondary School Enugu- ● ● ● ● ● ● ● Administrative support Creative problem solving CRM Complaint resolution Order fulfillment Verbal communication Technical support