OJERI VIVIAN CHINONSO
Lagos, Nigeria | Open to Remote Work Globally | Available Across All Time Zones
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Professional Summary
Customer-focused professional with proven experience in Customer Service, Customer Success, and Project
Management. Skilled in managing client relationships, resolving inquiries, and enhancing customer experience
using CRM platforms such as HubSpot, Freshdesk, Zendesk, and Intercom. Strong background in project
management through leadership roles at Vendoura Trading Hub (E-commerce) and The Safe Hub Initiative
(Mental Wellness). Proficient in Tableau for dashboard tracking and reporting, with basic knowledge of Zapier for
process automation. Tech-savvy, adaptable, and committed to delivering exceptional service across diverse
industries. Available to work across all global time zones.
Core Skills
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Customer Service & Customer Success Management
CRM Tools: HubSpot, Freshdesk, Zendesk, Intercom
Project Management: Trello, Monday.com, Asana, ClickUp
Data Visualization & Reporting: Tableau
Workflow Automation: Basic Zapier
Internal Communication: Slack, Google Chat, Microsoft Teams
Remote Team Collaboration
Strong Written & Verbal Communication
Professional Experience
Customer Success Manager | Vendoura Trading Hub (E-commerce) | Remote | 2025
• Delivered customer success strategies to improve retention and satisfaction.
• Managed customer support tickets and escalations using CRM systems.
• Collaborated with cross-functional teams to optimize customer experience.
• Used Tableau dashboards to track customer engagement and support performance.
Project Manager | The Safe Hub Initiative (Mental Wellness) | Remote | 2024
• Oversaw wellness-focused projects, ensuring timely delivery and alignment with organizational goals.
• Applied project management tools (Trello, Asana, Monday.com) to track progress and allocate resources.
• Coordinated workshops, events, and wellness campaigns to support community mental health.
• Improved operational efficiency by introducing structured workflows.
Freelance Virtual Assistant | Remote | 2025
• Assisted in calendar scheduling and management for client appointments and tasks.
• Tracked deadlines and deliverables using Trello and Asana.
• Facilitated seamless remote communication via Slack and Google Chat.
Certifications
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Digital IT Skills Certification – Digital Witch Support Team (Facebook), June/July 2025
Technical Skills
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Microsoft Office (Word, Excel, PowerPoint, Teams)
Google Workspace (Docs, Sheets, Drive, Calendar)
Email Management (Gmail, Dropbox)
Tableau (Dashboard Tracking)
Zapier (Basic Workflow Automation)
