Chinonso Vivian Ojeri

My PORTFOLIO PORTFOLIO By VIVIAN CHINONSO ABOUT ME VISION PERSONAL SKILLS LIST OF CONTENTS EDUCATION WORK EXPERIENCE PROJECT PORTFOLIO CONTACT ABOUT ME I am a forward-thinking, dynamic professional with a fervent dedication to Customer Support Excellence & General Virtual Assistant driven by a relentless pursuit of organization and efficiency, I excel in optimizing workflows and elevating productivity. My passion lies in crafting unparalleled client experiences, where seamless efficiency meets unparalleled innovation. MY VISION My vision is to empower businesses through exceptional customer support & virtual assistance. I aim to become a key catalyst in streamlining operations, enhancing client satisfaction, and boosting team productivity. By integrating efficiency with innovation, I strive to create transformative experiences that elevate service standards and drive sustained business growth. personal SKILLS Customer Support Customer Service Conflict Resolution Active Listening Empathy and Patience CRM Software Communication Skills Email Managment Calendar Management Data Entry and Organization Email Handling Internet Research Task Prioritization Lead Generation Persuasive Communication Product Knowledge Negotiation Skills I have mastery of these TOOLS Trello Asana Click Up Notion Zoom Canva Loom Calendly Airtable Dropbox HubSpot CRM Gmail & Outlook Google Workspace Microsoft Office Suite Slack Zendesk Freshdesk HubSpot Intercom Gorgias LiveAgent Help Scout Zoho Desk Aircall EDUCATION Armed with a strong educational foundation in Health Science and professional IT certifications, I have developed the ability to understand complex systems, apply practical solutions, and deliver results with precision. My learning journey has equipped me with both technical and analytical skills that strengthen my performance in customer service, virtual assistance, and IT-related roles. 2025 - 2025 Other, In Demand IT Skills Training Digital Witch Community 2025 - 2025 Other, Essentials of IT Service Management and Infrastructure Library Level 4 Alison 2023 - 2027 (Expected) Bachelor’s Degree, Health Science University of the People MY CERTIFICATE project PORTFOLIO >>>>>>> INBOX MANAGEMENT AND CORRESPONDENCE UTILIZED TRELLO FOR PROJECT WORKFLOW CALENDAR MANAGEMENT AND SCHEDULING I USE CALENDLY FOR APPOINTMENT SETTING I MANAGE SOCIAL MEDIA HANDLES FOR MY CLIENTS TRAVEL ITINERARY I USE LIVECHAT TO INTERACT WITH CUSTOMER'S AS A CUSTOMER SERVICE I USE AIRCALL AS A PRIMARY TOOL FOR PHONE AND VOICE SUPPORT I USE HUBSPOT DAILY TO MANAGE CUSTOMER RELATIONSHIPS I'M SKILLED IN USING INTERCOM TO TURN CONVERSATIONS INTO CONVERSIONS I UTILIZED MICROSOFT OFFICE & GOOGLE WORKSPACE TO STREAMLINE WORKFLOW I USED ZOOM WITH MY TEAM FOR VIRTUAL MEETINGS LEAD GENERATION FOR COLD OUTREACH WHY CHOOSE ME Versatile and Dependable: Skilled in customer support, virtual assistance, and sales, I adapt easily to various roles and tasks. Customer-Focused: I actively listen, solve problems efficiently, and aim to exceed client expectations. Organized and Efficient: I manage time well, streamline workflows, and keep operations running smoothly. Sales-Driven: I excel in outreach, lead generation, and building strong customer relationships. Quick to Learn: I adapt fast to new tools and challenges, always improving and staying ahead. Team-Oriented: Reliable both in teams and independently, with a strong sense of responsibility. Growth-Minded: I’m dedicated to helping businesses thrive through proactive support and innovation. Send a DM & I'LL RESPOND AS SOON AS POSSIBLE. let's get started. THANKS FOR WATCHING