Chinonso Okoli

Chinonso Okoli

$5/hr
Community Management/Customer Service
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Location:
Lagos, Lagos, Nigeria
Experience:
4 years
. . Okoli Chinonso Basil Lagos, Nigeria -- SUMMARY Results-driven Growth Marketing Specialist with a proven track record of developing and executing data-driven strategies to accelerate customer acquisition, engagement, and revenue growth. Adept at leveraging digital channels to drive measurable business outcomes. Skilled in performance marketing, social media management, conversion rate optimization, and marketing automation, with a strong focus on A/B testing and customer journey analysis. Collaborative team player with excellent analytical and problem-solving abilities, committed to scaling businesses through innovative growth initiatives and continuous experimentation. EXPERIENCE Senior Community Manager January 2025 - Present Lynspeed • Established and managed a vibrant online community, driving increased engagement. • Cultivated a supportive and inclusive atmosphere by encouraging conversations, addressing member questions, and moderating discussions effectively. • Expanded community membership through proactive outreach campaigns and innovative engagement initiatives. • Produced and delivered valuable content designed to educate, inform, and entertain members, fostering deeper connections with the brand. • Strengthened community interactions by consistently initiating meaningful discussions and providing responsive support to enhance member satisfaction. Community Manager January 2024 - Present Prime Web3 Community • Built and nurtured an active online community, increasing community engagement by 60%. • Fostered a positive environment by initiating conversations, responding to member inquiries, and facilitating discussions. • Grew community membership by 30% through targeted outreach strategies and community-building initiatives. • Developed and shared engaging content to educate, inform, and entertain community members. • Fostered a positive environment by initiating conversations, responding to member inquiries, and facilitating discussions. Administrative Executive June 2021 - September 2022, Surulere, Lagos State. Blue pearl Konsult • Managed day-to-day office operations, ensuring a smooth and efficient work environment. • Organized and maintained physical and digital filing systems for easy retrieval and improved document management. • Provided administrative support to departments by preparing reports, drafting correspondence, and managing internal communications. • Maintained inventory of office supplies, placing orders, and ensuring timely replenishment to support daily operations. • Assisted with basic bookkeeping tasks, including invoicing, processing payments, and maintaining expense records. Sales & Marketing Executive May 2016 - August 2018, Dopemu, Lagos State. Richhome Aluminium Profile Company • Developed and implemented comprehensive marketing strategies that increased brand awareness and generated qualified leads. • Conducted market research and competitive analysis to identify new market trends and customer needs, refining product positioning. • Built and maintained strong relationships with key clients, ensuring customer satisfaction and fostering repeat business. • Provided tailored solutions to client needs, with a resultant increase in customer retention and loyalty. • Identified and pursued new business opportunities, with a resultant increase in client acquisition. • Managed the end-to-end sales cycle, from prospecting and pitching to closing deals and post-sales support. EDUCATION Bachelor Of Engineering (B.Eng), Electrical Engineering Madonna University • Akpugo, Enugu State • 2023 SKILLS Marketing Strategy Creative Problem-Solving Social Media Marketing . . Social Media Management Community Management Content Marketing Data-Driven Decision Making Customer-Centricity Continuous Learning Agility
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.