Chinonso Bright Adizue

CHINONSO BRIGHT ADIZUE France - –- PROFESSIONAL SUMMARY Dynamic and customer-focused Support Specialist with over 6 years of experience in remote and fast-paced environments. Skilled in resolving customer issues through email, live chat, and virtual support, achieving high satisfaction ratings. Adept at managing administrative tasks, optimizing workflow processes, and driving customer loyalty. Highly proficient in CRM tools, Google Workspace, task management platforms like Trello and Asana, and customer feedback analysis. Committed to delivering exceptional service, exceeding expectations, and enhancing operational efficiency. CORE COMPETENCIES Technical Skills         Cross-Functional Skills Solid knowledge of CRM software (HubSpot, Freshdesk, Intercom, etc.) Microsoft Office Suite / Google Workspace Data Entry / Appointment Scheduling Calendar Management Call Documentation / Troubleshooting Email/Chat Support Proficiency in Product Management tools (Asana, Trello, Zapier, etc.) Virtual Assistance           Customer Service Complaint Resolution Effective Communication Administrative Support Time Management Problem-solving aptitude Patience Attention to detail A positive approach to problem-solving Up-to-date knowledge of the latest trends in technology and commitment to learning PROFESSIONAL EXPERIENCE 06/2023 – Present Remote Customer Support Specialist GoBright Solutions       04/2019 – 06/2023 Remote Responded to over 150 customer inquiries weekly across email and live chat platforms, achieving a 96% customer satisfaction rating. Handled an average of 25 support tickets weekly using Gmail and Trello, ensuring timely and effective task tracking. Collected and analyzed feedback from over 300+ customers using Google Forms, leading to key service improvement initiatives. Created a knowledge base using Google Docs, reducing repetitive inquiries by 22%. Resolved escalated customer complaints with a 92% first-contact resolution rate. Collaborated with the product team to relay customer feedback, resulting in 2 key feature updates. Executive Virtual Assistant DataDriven Dynamics        Managed CEO’s email inbox, reducing email response time by 35% through automation tools and priority labeling. Scheduled and organized 100+ meetings and appointments using Google Calendar and Zoom with zero scheduling conflicts. Provided first-line customer support via live chat and email, maintaining an average response time of under 2 hours for over 500+ clients. Developed a document filing system that improved virtual team access speed by 40%. Conducted research and prepared 50+ reports on market trends and competitor insights. Handled travel arrangements, including booking 30+ flights and accommodations internationally. Assisted in social media scheduling, boosting LinkedIn post engagement by 15% 10/2018 – 03/2019 Remote Administrative Support Assistant TechExpert Digital     02/2017 – 10/2018 Remote Conducted market research on over 30 tech competitors, summarizing key insights that saved 8+ hours weekly for the marketing team. Assisted with email marketing campaigns, increasing newsletter open rates by 18% within two months. Organized company files within Google Drive, enhancing document retrieval speed by 50%. Updated over 10+ client project statuses in Asana, maintaining 100% task accuracy and alignment. Telemarketing & Lead Follow-Up Intern Volunteer Project     Conducted over 500 successful cold calls across a 3-month period with a 30% success rate in connecting with top executives. Built lead lists from LinkedIn and Google research, contributing to a 20% increase in qualified prospects. Assisted with email follow-up campaigns that improved lead nurturing effectiveness by 25%. Scheduled over 40+ discovery meetings between sales representatives and qualified leads. EDUCATION 2015 Malaysia Bachelor of Science (B.Sc.) in Business Administration Taylor’s University COURSES AND CERTIFICATIONS 2025 Remote 2018 – 2025 Remote. On-Demand IT Skills Digital Witch Support Community. UDEMY  Professional Diploma in Customer Support Skills.  Professional Diploma in CRM Platforms Management.  IT Support Technical Skills Helpdesk Certificate.  Professional Certificate in Customer Experience Management. LINKEDIN LEARNING   Customer Service: Serving Customers through Chats and Text. Customer Service: Problem Solving and Troubleshooting. PROJECT 2024 CUSTOMER SUPPORT OPTIMIZATION  Led the implementation of a new CRM system (Intercom), improving ticket resolution efficiency and customer satisfaction.  Streamlined support processes, achieving a 97% increase in customer retention.  Collaborated with the product development team to prioritize feature requests based on customer feedback, leading to two major updates within six months. SERVICE OPTIMIZATION INITIATIVE  Led a customer satisfaction survey initiative that boosted CSAT score from 88% to 93% within one quarter.  Implemented a knowledge base to reduce repetitive customer inquiries by 22%  Led a customer feedback analysis project using Google Forms, resulting in a 15% improvement in service efficiency. REFEREES Available on Request